Front Desk & Operations Coordinator

Job Description

Title: Front Desk & Operations Coordinator

Company Name: Bloom & Beyond

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 18000 - 30000 (Monthly)

Experience: --

Published: 2026-08-21

Application Deadline: 2026-08-26

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

This position requires regular interaction with children, parents and multidisciplinary professionals. Therefore, candidates with a professional attitude, good communication skills, patience, empathy and strong interpersonal skills are especially encouraged to apply.

Job Responsibilities

• Manage the front desk and ensure a professional, welcoming and child-friendly environment for children and parents.

• Handle phone calls, WhatsApp messages, inquiries and visitor communication professionally.

• Manage appointments, session schedules, cancellations and rescheduling.

• Communicate with parents regarding appointments, services, schedules and centre procedures.

• Coordinate daily activities and ensure smooth operation of the centre.

• Coordinate schedules and communication among therapists, psychologists, teachers, nutritionists and other professionals.

• Monitor staff attendance, punctuality and daily schedules.

• Maintain client records, registration information, attendance records and other administrative documents.

• Coordinate billing, payments, receipts and related front-desk activities.

• Follow up on missed appointments, schedule changes and pending administrative matters.

• Receive and handle parent concerns professionally and communicate important issues to management when required.

• Ensure therapy rooms, reception and other centre facilities remain organized and ready for daily activities.

• Assist management in implementing operational policies, procedures and systems.

• Prepare and maintain daily, weekly and monthly operational reports as required.

• Identify operational issues and take appropriate action or report them promptly to management.

• Maintain strict confidentiality of children, families, staff and centre-related information.

• Support the management team in maintaining professional standards and quality of service.

• Perform other administrative and operational duties assigned by management.