Deputy General Manager (DGM) – Operations

Job Description

Title: Deputy General Manager (DGM) – Operations

Company Name: Epic Healthcare PLC

Vacancy: 1

Age: At least 40 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 12 to 17 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare/Lifestyle product

• Bachelor of Medicine and Bachelor of Surgery(MBBS)

Additional qualification in Hospital Management, Healthcare Administration, Public Health, Business Administration (MBA/MPH) or a relevant field will be considered an advantage.

• 12 to 17 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare/Lifestyle product

• Age At least 40 years

Key Experience & Competencies Required

The ideal candidate should have proven experience in:

• Managing and overseeing day-to-day hospital/healthcare operations to ensure efficient and uninterrupted service delivery.

• Leading clinical and non-clinical operational teams, including coordination among doctors, nurses, technicians, customer service, administration and support functions.

• Developing and implementing operational policies, SOPs, systems and workflows to improve efficiency and service quality.

• Monitoring patient flow, service delivery, patient satisfaction and overall operational performance.

• Ensuring compliance with applicable healthcare regulations, licensing requirements, clinical standards and organizational policies.

• Experience in quality assurance, patient safety, infection prevention and control, and healthcare accreditation/quality management systems will be an advantage.

• Managing manpower planning, workforce utilization, duty rosters and departmental performance.

• Monitoring operational KPIs, productivity, revenue-related operational indicators and cost efficiency.

• Coordinating with HR, Finance, Marketing, Medical Services, Nursing, Laboratory, Radiology, Pharmacy, IT and other departments for smooth organizational operations.

• Handling patient complaints, service recovery and critical operational issues in a professional and timely manner.

• Experience in process improvement, operational planning, budgeting and resource optimization.

• Managing and coordinating new projects, branch/unit openings, service expansion and operational development initiatives.

• Strong understanding of healthcare service quality, customer/patient experience and professional ethics.

• Ability to work closely with senior management and provide operational reports, analysis and recommendations for strategic decision-making.

Key Responsibilities

• Lead and supervise overall operational activities of the assigned healthcare facilities/services.

• Ensure efficient, safe, patient-centered and quality-focused service delivery.

• Establish operational targets and monitor departmental performance against agreed KPIs.

• Identify operational gaps and implement corrective and preventive actions.

• Ensure effective coordination among clinical, administrative and support functions.

• Drive continuous improvement in service quality, productivity, efficiency and patient satisfaction.

• Ensure compliance with organizational policies and applicable regulatory requirements.

• Prepare regular operational reports and present key findings and recommendations to senior management.

• Lead operational initiatives and projects assigned by the management.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2