Service & Spare Parts Coordinator

Job Description

Title: Service & Spare Parts Coordinator

Company Name: Saka International Ltd.

Vacancy: 1

Age: 25 to 34 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Trading or Export/Import, Engineering Firms, Pharmaceutical/Medicine Companies

Published: 2025-09-21

Application Deadline: 2025-09-30

Education:

• Bachelor in Engineering (BEngg) in Electrical & Electronic Engineering
• Bachelor in Engineering (BEngg) in Mechanical Engineering
• Bangladesh University of Engineering and Technology,Chittagong University of Engineering and Technology,Islamic University of Technology,Khulna University of Engineering and Technology,Rajshahi University of Engineering and Technology students will get preference

Requirements:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Trading or Export/Import, Engineering Firms, Pharmaceutical/Medicine Companies

Skills Required: Client Relationship Management,Customer Service,Electro Mechanical Work,LEAN Manufacturing,Microsoft Power BI,Operations Management,Project Management/ Co-ordinator,Salesforce,Service Operations,spare parts handling

Additional Requirements:

• Age 25 to 34 years

Responsibilities & Context:

Service Scheduling & Dispatching

• Coordinate and manage engineers’ schedules to ensure prompt service delivery and maximum efficiency.

• Dispatch service engineers based on priority, customer needs, and resource availability.

• Confirm readiness with customers before dispatch and make real-time schedule adjustments as required.

• Manage service tickets, work orders, and parts requests to ensure accuracy and timeliness.

Client Support & Communication

• Act as the primary point of contact for clients requiring service, technical support, or troubleshooting.

• Manage complex discussions with customers regarding scheduling, delays, or resourcing.

Coordination with OEMs/Principals

• Serve as the communication bridge between customers, OEMs, and internal teams for technical issues, spare parts, and escalations.

• Coordinate joint service interventions involving OEM engineers and ensure alignment with customer commitments.

Workflow Optimization & Process Improvement

• Support the development of streamlined service workflows to enhance efficiency and customer satisfaction.

• Implement best practices in scheduling, resource planning, and client communication.

Spare Parts Management

• Manage spare parts inquiries, quotations, and order processing in coordination with OEMs.

• Maintain updated spare parts lists, pricing, and lead times to support clients and service teams.

• Track spare parts inventory, availability, and consumption for preventive and corrective maintenance.

• Support clients with spare parts recommendations, replacements, and upgrade kits where applicable

Quality Assurance & Reporting

• Monitor service performance and ensure adherence to company standards.

• Ensure timely submission of close-out reports and accurate job costing in coordination with accounting.

Critical Thinking & Problem Solving

• Apply prioritization logic to balance customer commitments with resource constraints.

• Provide solutions to scheduling conflicts, customer concerns, and service challenges.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Engineer/Architects