Service & Spare Parts Coordinator, After Sales

Job Description

Title: Service & Spare Parts Coordinator, After Sales

Company Name: Saka International Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (Dhanmondi 27, Mohammadpur)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies

• Bachelor of Science (BSc) in Mechanical/Electrical Engineering

• 3 to 5 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies

• Capable to handling high volume of client & OEM correspondences

• Proficiency in Microsoft 365 environment

• Critical thinking, Active listening, Communication, clear and proficiently in English, Empathy and understanding of customer needs.

• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences

Service Scheduling & Dispatching

• Coordinate and manage engineers’ schedules to ensure prompt service delivery and maximum efficiency.

• Dispatch service engineers based on priority, customer needs, and resource availability.

• Confirm readiness with customers before dispatch and make real-time schedule adjustments as required.

Client Support & Communication

• Act as the primary point of contact for clients requiring service, technical support, or troubleshooting.

• Manage complex discussions with customers regarding scheduling, delays, or resourcing.

Coordination with OEMs/Principals

• Serve as the communication bridge between customers, OEMs, and internal teams for technical issues, spare parts, and escalations.

• Coordinate joint service interventions involving OEM engineers and ensure alignment with customer commitments.

Workflow Optimization & Process Improvement

• Support the development of streamlined service workflows to enhance efficiency and customer satisfaction.

• Implement best practices in scheduling, resource planning, and client communication.

Inventory & Resource Coordination

• Manage service tickets, work orders, and parts requests to ensure accuracy and timeliness.

• Monitor and maintain service contract schedules and commitments.

Quality Assurance & Reporting

• Monitor service performance and ensure adherence to company standards.

• Ensure timely submission of close-out reports and accurate job costing in coordination with accounting.

Critical Thinking & Problem Solving

• Apply prioritization logic to balance customer commitments with resource constraints.

• Provide solutions to scheduling conflicts, customer concerns, and service challenges.

• Mobile bill,Tour allowance,Insurance,Provident fund
• Salary Review: Yearly
• Festival Bonus: 2