Service Operations Coordinator

Job Description

Title: Service Operations Coordinator

Company Name: Saka International Ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Engineering Firms, Pharmaceutical/Medicine Companies

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Mechanical Engineering

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Engineering Firms, Pharmaceutical/Medicine Companies

• Service Scheduling & Dispatching

• Coordinate and manage engineers’ schedules to ensure prompt service delivery and efficiency.

• Dispatch service engineers based on priority, customer needs, and resource availability.

• Confirm readiness with customers before dispatch and make real-time schedule adjustments.

• Client Support & Communication

• Act as the primary point of contact for clients requiring service, technical support, or troubleshooting.
  Manage discussions with customers regarding scheduling, delays, or resourcing.

• Coordination with OEMs/Principals

• Serve as the communication bridge between customers, OEMs, and internal teams for technical issues, spare parts, and escalations.

• Coordinate joint service interventions involving OEM engineers and ensure alignment with customer commitments.

• Support development of streamlined workflows to enhance efficiency and customer satisfaction.

• Implement best practices in scheduling, resource planning, and client communication.

• Inventory & Resource Coordination

• Manage service tickets, work orders, and parts requests to ensure accuracy and timeliness.

• Monitor and maintain service contract schedules and commitments.

• Monitor service performance and ensure adherence to company standards.

• Ensure timely submission of close-out reports and accurate job costing in coordination with accounting.

• Critical Thinking & Problem Solving

• Apply prioritization logic to balance customer commitments with resource constraints.

• Provide solutions to scheduling conflicts, customer concerns, and service challenges.

• Mobile bill,Tour allowance,Medical allowance,Performance bonus,Profit share,Provident fund,Insurance
• Salary Review: Yearly
• Festival Bonus: 2