Job Description

Title: Service Engineer - Printing Solutions

Company Name: Excel Technologies Ltd.

Vacancy: 4

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service,Computer Hardware/Network Companies

Published: 2025-07-30

Application Deadline: 2025-08-25

Education:

• B.Sc. in Computer Science/EEE or, relevant fields from a reputed university.

Requirements:

• 3 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service,Computer Hardware/Network Companies

Skills Required: Excellent communication and interpersonal skills.,Leadership and teamwork,Problem solving and decision making,Proficient in MS Office Applications,Quick Learning Ability,Time Management and Prioritization

Additional Requirements:

• Age At least 25 years

• Minimum 3-4 years of experience in printing & photocopier servicing field.

• Demonstrable expertise in servicing multiple brands like Kyocera, Epson, Pantum, Ricoh, Canon, Toshiba, HP, and Brother.

• Strong understanding of print management solutions and software.

• Excellent troubleshooting and problem-solving.

• Willing to travel as and when required.

Responsibilities & Context:

Job Responsibilities:

• Provide expert field support for a diverse range of printing and copier brands, including but not limited to Kyocera, Epson, Pantum, Ricoh, Canon, Toshiba, HP and Brother.

• Manage comprehensive printer, copier, Multifunctional device services.

• Able to installation, troubleshooting, maintenance and repair of various printing and copying equipment & Technologies.

• Implement and manage Print Management Solutions to optimize efficiency and cost-effectiveness for clients.

• Conduct accurate Estimations for service, repairs and Maintenance.

• Provide Team Management and technical guidance to junior engineers and technicians.

• Efficiently handle and resolve service ticketing issues, ensuring timely and effective solutions.

• Maintain clear and professional communication with clients regarding service status, technical issues, and solutions.

• Prepare detailed service reports and maintain accurate records of all service activities.

• Stay updated with the latest technological advancements and trends in the printing and copier industry.

Job Other Benifits:

• T/A,Mobile bill,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• After completing probation period successfully salary will be revised based on performance.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication