Associate - Information Technology

Job Description

Title: Associate - Information Technology

Company Name: US-Bangla Airlines

Vacancy: 01

Age: At most 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Group of Companies

• Higher Secondary

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Group of Companies

• Age At most 28 years
• Only Male

• Experience in ISP or service center operations will be preferred.

• Fair proficiency in English communication with good interpersonal and coordination skills.

• Self-motivated, dynamic, and well-organized with a proactive approach to work.

• Strong problem-solving ability with the capability to analyze and resolve technical issues effectively.

• Possesses a professional personality with a positive attitude and strong customer service orientation.

The IT Associate is responsible for providing technical support and maintaining the organization’s IT infrastructure, including hardware, software, network devices, and end-user computing systems. The role ensures smooth IT operations by minimizing downtime, resolving technical issues, supporting employees, and maintaining reliable technology services to enhance overall operational efficiency.

Job Responsibilities

• Install, configure, and deploy computers, laptops, printers, scanners, IP phones, ID card printers, and other IT peripherals.
• Perform routine maintenance, troubleshooting, upgrades, and repairs of IT hardware and related equipment.
• Provide first and second-level technical support to users for hardware, software, network, and connectivity-related issues.
• Diagnose and resolve technical problems related to desktops, laptops, thin clients, mobile devices, and other IT equipment.
• Assist in monitoring and maintaining local network infrastructure, including switches, routers, access points, and UPS systems.
• Support installation, configuration, and maintenance of software applications and operating systems.
• Ensure timely resolution of IT service requests and maintain proper documentation of incidents and solutions.
• Coordinate with internal teams and vendors for technical support, equipment maintenance, and issue resolution.
• Ensure compliance with IT policies, procedures, and information security standards.

• Salary Review: Yearly
• Festival Bonus: 2

• Mobile bill (If needed)

• Weekly 2 holidays

• Insurance