Service Delivery, Operations Division (JO to PO)

Job Description

Title: Service Delivery, Operations Division (JO to PO)

Company Name: A reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Banks

• Master of Business Administration (MBA)

• MBA/Master`s in any discipline from reputed university with no third division in academic records.

• 4 to 8 years
• The applicants should have experience in the following business area(s): Banks

• Very good skill in MS Office.

• Good communication skill in Bangla & English

• Smart, Team player, paired with agile mindset and can-do attitude

Job Grade: Junior Officer to Principal Officer

Key Job Responsibilities:

• Act as custodian of Account Opening Forms (AOF) and related documents.

• Check documentation for new account openings, with special attention to Transaction Profile (TP) and KYC (Know Your Customer) requirements.

• Process opening and closing of CASA (Current & Savings Accounts), Term Deposits (TD), and Deposit Pension Scheme (DPS) accounts in the core banking system.

• Perform static data changes in the core banking system.

• Handle signature card uploads and modifications in the core banking system.

• Maintain and update deferral records and ensure timely closure of pending documentation issues.

• Manage cheque book operations, including issuance, delivery status, and inventory tracking.

• Generate and maintain various MIS reports related to service delivery activities.

• Ensure all tasks are completed in compliance with internal policies, procedures, and regulatory guidelines.

• Coordinate with internal departments and branches to resolve discrepancies or missing information.