Senior Technical Support Specialist-IT
Job Description
Title: Senior Technical Support Specialist-IT
Company Name: National Energy Services Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Minimum bachelor's degree in computer science or equivalent.
∎ Minimum 3 years of industry experience.
Experience Requirements:
∎ 3 to 5 year(s)
Job Context:
∎ National Energy Services Limited (NESL) is a company incorporated in Bangladesh rendering comprehensive human resource solutions to energy, construction and manufacturing industries of Bangladesh. We recruit across various verticals for multinational corporations as well as leading business houses of the country.
∎ NESL now invites applications from competent candidates for the post of Senior Technical Support Specialist-IT for employment with our prospective clients working in oil and gas industry.
Job Responsibilities:
∎ An experienced technician responsible for providing IT site service support on core infrastructure and desktop technology standard to Company's environment; under work direction of IT Site Lead.
∎
∎ Primary desk side support both onsite and remote for desktop technologies, Windows Operating Systems, and Mobile Device Management infrastructure, including day-to-day services and support, troubleshooting, incident management, preventative and mitigative maintenance a change implementation:
∎ Windows Operating System, Microsoft suites and tools, desktop software, video conferencing systems, virtual collaboration system client support.
∎ Mobile Device Management infrastructure, mobile device, and mobility support per Company's standard.
∎ Level 1 troubleshooting support on audio video system, projectors, speakers.
∎ Level 1 support on anti-virus and patching if local effort required.
∎ PC data backup if required.
∎ Level 1 SharePoint Online support; site collection development & management.
∎ Intranet site support.
∎ Provide IT hardware break-fix support for Company's standard models and approved non-GIL hardware.
∎ Printing support and troubleshooting for standalone printers, network printers, and scanners.
∎ Act as Smart Badge Agent for Bangladesh IT end users.
∎ Timely escalate to next support levels and vendors.
∎ Adopt and respond to ITSM system in service delivery, incident management, and change management. Demonstrate proficiency in IT Service Management, ticket-based and SLA-based culture.
∎ Provide onsite support to IT infrastructure core services (network, compute, storage) as per business need; under a closed collaboration with OT/Cloud Engineers.
∎ Hardware installation and decommissioning support per SOP under guidance of OT/Cloud Engineer to ensure.
∎ Basic troubleshooting and repair.
∎ Level 1 support on the 3rd party Internet issues and request at the company premise.
∎ Perform as IT project deployment resources for end user solutions and infrastructure per business need.
∎ Maintain IT asset inventory both hardware and software with data integrity and availability.
∎ Follow and enforce Information Protection (IP) Policy of the company.
∎ Maintain liaison with and follow directives set forth by the company's IT Department.
Additional Requirements:
∎ Minimum 3 years combined experience and be proficient in supporting the following technologies:
∎ Desktop hardware and software troubleshooting.
∎ Windows 10 Operating System advanced troubleshooting, proficient using Windows registry.
∎ Microsoft Suite (2010/2016) advanced troubleshooting.
∎ Office 365 advanced troubleshooting.
∎ Hardware troubleshooting with an ability to pinpoint hardware vs. software issue.
∎ Industry knowledge of networking and storage (basic server, VM, UNIX workstation).
∎ General knowledge/troubleshooting of MFDs.
∎ Mobile device management and mobile web apps, iOS, and others.
∎ General knowledge of Active Directory administration and infrastructure design.
∎ Understand Azure MFA.
∎ Desktop imaging.
∎ Proficiency on Incident Management and Change Management under ITSM platform.
∎ Experience in desktop and notebook hardware, operating systems, and desktop software.
∎ Good communication skill both verbal and writing in local and English languages & active listening skills.
∎ Strong Teamwork and analytical skills.
∎ Analytical and problem-solving skills.
∎ Technical certification (preferred as a plus, desired).
∎ Microsoft Certified Professional.
∎ Microsoft Certified Solutions Expert (Messaging; SharePoint).
∎ Microsoft Certified Technology Specialist.
∎ Cisco Certified Network Associate (CCNA).
∎ ITIL Certified.
∎
Salary:
∎ Negotiable
∎ Dominant work schedule will be 5 days on and 2 days off basis. Work Schedule may vary as per Company`s requirement.Yearly two annual allowance/bonus. Cell phone allowance. Group life Insurance coverage. Hospitalization Insurance coverage.
Compensation & Other Benefits:
∎ Over time allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Nov 2021
Company Information:
∎ 8 Nov 2021
∎ National Energy Services Limited
∎ Address : Suite 702 ( 7th Floor), 28 Dilkusha Commercial Area, Dhaka-1000, Bangladesh
∎ Web : www.energybd.com
∎ Business : Human resources recruitment and management company specializing for oil and gas sector
Category: IT/Telecommunication
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