Assistant Manager

Job Description

Title: Assistant Manager

Company Name: NETFORT TECH

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc)
• Diploma in Engineering
• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.

• Age 20 to 35 years

* Manage and oversee day-to-day ISP operational activities to ensure smooth service delivery.

* Maintain and update operational data, customer records, and reports using Microsoft Excel and other office applications.

* Prepare and maintain daily, weekly, and monthly operational reports.

* Assign, coordinate, and monitor field fiber teams for installation, maintenance, and fault resolution activities.

* Ensure timely completion of assigned tasks by field teams and follow up on work progress.

* Receive and handle customer calls, provide necessary support, and ensure proper issue escalation when required.

* Monitor customer complaints and coordinate with relevant departments for prompt resolution.

* Maintain office discipline and ensure efficient administrative operations.

* Coordinate with technical, customer support, and management teams to achieve operational targets.

* Maintain proper documentation of operational activities and ensure data accuracy.

* Monitor workforce performance and ensure compliance with company policies and standard operating procedures (SOPs).

* Support management with operational planning, resource allocation, and process improvement initiatives.

* Perform any other operational or administrative duties assigned by management.