Senior Technical Assistance Center (TAC) Engineer

Job Description

Title: Senior Technical Assistance Center (TAC) Engineer

Company Name: IPTEC Ltd.

Vacancy: --

Age: Na

Job Location: South Sudan

Salary: --

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Design/Printing/Publishing, IT Enabled Service, ISP, E-commerce Startup, Advertising Technology (AdTech) Startup

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor’s Degree in Network Engineering, Computer Science, or Telecommunications.

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Design/Printing/Publishing, IT Enabled Service, ISP, E-commerce Startup, Advertising Technology (AdTech) Startup

• Minimum 5 years’ experience in ISP or large-scale enterprise network environments.

• Strong knowledge of Routing, Switching, VLANs, VPN, BGP, OSPF, and Firewalls.

• Hands-on experience with Cisco, MikroTik, Ubiquiti, or Huawei platforms.

• Good understanding of Linux systems, virtualisation (Proxmox/VMware), and monitoring tools.

• Excellent analytical, problem-solving, and communication skills.

• Fluent in English (spoken and written); Arabic is an advantage.

• Preferred Certifications

• CCNP, MTCNA/MTCRE, or equivalent vendor certifications.

• Knowledge of automation or scripting tools is an added advantage.

• Personal Attributes

• Reliable, disciplined, and customer-focused.

• Strong leadership and teamwork capability.

• Calm and effective under pressure.

• Proactive, innovative, and committed to continuous improvement.

Reports To: Head of Network Operations / Technical Director

About Us

IPTEC LTD is South Sudan’s leading Internet Service Provider (ISP) and Digital Solutions Provider. Since 2011, we have been at the forefront of delivering Fiber Optic Internet, Starlink Satellite Internet, ICT Products, and Enterprise Solutions across the country. We are now expanding our footprint into other African regions and Gulf markets. Our new AI powered/driven Digital Marketing, Branding & Transformation Unit is looking for innovative and outcome-driven professionals to join our team and lead the charge in providing exceptional digital solutions.

Are you ready to shape the future of digital transformation? Apply for one of our exciting roles below!

As part of our new business growth plan, we are seeking an experienced and dynamic The Assistant Manager – HRDM & Administration supports IPTEC’s transformation into a high-performance, digitally enabled organisation. The position combines Human-Resource Development & Management (HRDM) with operational administration—strengthening talent systems, leadership pipelines, and process efficiency that power IPTEC’s 2025–2030 “Good to Great” roadmap.

We need a strategic thinker who is also a hands-on manager, capable of executing sophisticated digital campaigns and delivering measurable results in a competitive, multicultural environment.

As part of our new business growth plan, we are seeking an experienced and dynamic. The Senior TAC Engineer is responsible for ensuring the reliability, performance, and stability of IPTEC’s core network infrastructure — including Fiber, Satellite , Wireless, and Enterprise systems. As part of IPTEC’s 2025–2030 Digital Transformation Plan, this role combines advanced network troubleshooting, proactive service assurance, and leadership of TAC operations. The ideal candidate will act as a Level 2/3 escalation point, guiding junior engineers and supporting automation, monitoring, customer excellence initiatives and delivering measurable results in a competitive, multicultural environment.

Key Responsibilities

• Network Operations & Troubleshooting

• Handle advanced troubleshooting and fault resolution for fiber, wireless, and enterprise networks.

• Perform configuration, monitoring, and diagnostics of routers, switches, firewalls, and access devices.

• Manage and optimize network monitoring tools (PRTG, Zabbix, LibreNMS, etc.).

• Perform proactive capacity checks, fault analysis, and incident prevention.

• Lead service restorations during outages and coordinate with field engineers.

• Technical Support & Customer Service

• Serve as a Level 2/3 escalation point for the TAC/NOC team.

• Ensure all incidents are logged, tracked, and resolved within SLA.

• Communicate with enterprise clients on incident status and resolution.

• Conduct Root Cause Analysis (RCA) for critical issues and share lessons learned.

• Team Leadership & Knowledge Management

• Mentor TAC/NOC engineers and ensure proper skill transfer.

• Maintain updated documentation: SOPs, troubleshooting guides, and configuration logs.

• Participate in technical training programs and support IPTEC’s AI-driven monitoring initiatives.

• Reporting & Coordination

• Prepare daily/weekly operational and performance reports.

• Ensure compliance with IPTEC’s data security and network policies.

• Coordinate with other departments (Planning, Field, Billing, CRM, etc.) for efficient service delivery.

• Competitive salary based on qualifications and experience.

• Housing, transport, and communication allowances.

• Medical insurance and paid annual leave.

• Ongoing professional certification support and career growth in IPTEC`s Technical & AI Infrastructure Division.

• Working Hours

• Monday - Saturday (8:00 AM - 5:00 PM)

• Rotational on-call duty for critical maintenance and outages.

• Based at IPTEC Technical Operations Center - Tongping, Juba.South Sudan