Senior Support Engineer

Job Description

Title: Senior Support Engineer

Company Name: Agile Minds Solutions Ltd

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Computer Application (BCA) in Computer Science & Engineering, Masters in Computer Application (MCA) in Computer Science
∎ Skills Required: Customer Support/ Client Service, Leadership and Good Communication, Problem solving and decision making

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): C++programing, Java or Python Programming Language, MySQL, MySQL database, Oracle Database, PHP Programming, Web Development
∎ The applicants should have experience in the following business area(s): Software Company

Job Context:
∎ DigiQore Systems Limited is based in Dhaka and provides a full range of innovative document and information management solutions that help businesses achieve tangible cost-saving benefits through efficiencies gained in process improvements.
∎ DigiQore Systems Limited provides consultancy services to customers through its business process management partners.
∎ DigiQore Systems moreover offers complete start-to-finish solutions customized to clients’ needs thanks to an extensive team of experts in document creation and management. DigiQore Systems develops secure, innovative, and customized solutions in document creation, data storage, and management for different industries.
∎ These solutions cover the complete information life cycle and range from Records Management (Secure Document Storage & Management, Cheques Management), Electronic Records Management (Document Scanning & Capture, Electronic Document Management System-eDMS, ECM, Workflow Management & Automation), Business Intelligence and Analytics, Tape Storage Management solutions, secure and certified Shredding & Data Destruction, Fixed Assets Management and Information Management consultancy. Digiqore System Limited is providing the technologies: HP, Konika, Canon, Abbyy, Fasoo.

Job Responsibilities:
∎ Understanding customer requirements and project KPIs
∎ Take ownership of customer issues reported and see problems through to resolution
∎ Research, diagnose, troubleshoot and identify solutions to resolve customer issues
∎ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
∎ Provide prompt and accurate feedback to customers
∎ Ensure proper recording and closure of all issues
∎ Prepare accurate and timely reports
∎ Document knowledge in the form of knowledge base tech notes and articles
∎ Follow the SLA for issues with respect to the severity.
∎ Any other task assign by management etc.

Additional Requirements:
∎ Age 27 to 35 years
∎ Only males are allowed to apply

Salary: Tk. 50000 - 70000 (Monthly)

Compensation & Other Benefits:
∎ T/A, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Nov 2022

Company Information:
∎ 20 Oct 2022
∎ Agile Minds Solutions Ltd
∎ Address : AWR NIB Tower, House 99, Rd No. 11, Banani,, Dhaka 1213
∎ Web : https://agilemindscorp.com/

Category: IT/Telecommunication

: Proven working experience in enterprise technical support, IT support or as a technical engineerIn-depth knowledge of MySQL/SQL languageDatabase administration – MS SQL, MY SQL, Oracle DBShould have good programming skills in C#, Java or PHP, and WEB development will be an advantage.Strong problem-solving skillsExcellent client-facing skillsExcellent written and verbal communication skills