Senior Service Engineer

Job Description

Title: Senior Service Engineer

Company Name: Saif Engineering

Vacancy: --

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years

• Diploma
• Bachelor of Science (BSc)
• Bachelor of Science (BSc) in E.E.E
• Bachelor of Science (BSc) in Mechanical Engineering
• Bachelor of Science (BSc) in CSE
• Diploma in Mechanical

• B.Sc./Diploma Engineering in E.E.E/Mechanical/ CSE.

• At least 3 years

• Age At most 35 years
• Only Male

• The applicants should have experience in the following business area(s): Machineries’/ equipment’s installation, Commissioning, after sales service.
• Strong understanding of Machineries’/ equipment’s installation, Commissioning, after sales service.
• Flexibility to frequent travel within the assigned areas.

Skills & Expertise:

• Industrial machinery, equipment’s and raw materials industry.
• Management Community Engagement
• Customer Service Management
• Negotiation

Responsibilities & Context:

Saif Engineering is a trusted name in the industrial machineries, equipment’s, printing –packing and also raw materials suppliers from Europe, USA, Canada and China . Since its inception, the company has been dedicated to providing innovative, reliable, and performance-driven solutions for the modern machineries industry.

With a commitment to excellence, every product we deliver undergoes thorough research, strict quality control, and continuous improvement to meet the ever-evolving needs of our clients.

We are Looking for Senior Service Engineer

Key Responsibilities:

• Frequent visit & monitor after sales service operations
• Train the technicians and proper guidance to meet the service quality of Saif Engineering standards
• Manage critical customers/complaints, ensure customer`s feedback on after sales service and take corrective actions to increase Customer Satisfaction Index (CSI).
• Gather after sales service data, analyze, take corrective actions and reporting to Head Office.
• Coordinate with head office for technician training, supply and billing process.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2