Senior Manager/Manager-People & Culture

Job Description

Title: Senior Manager/Manager-People & Culture

Company Name: A Reputed BPO

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Bachelor of Business Administration (BBA)

• 8 to 10 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center

Skills & Competencies

• Strong analytical and problem-solving ability.
• Ability to handle confidential information with integrity.
• High emotional intelligence and people management skills.
• Ability to work under pressure and meet deadlines.
• Strong business acumen in partnering with senior stakeholders and operational leadership.
• Impactful communication, interpersonal, and negotiation skills.
• Ability to develop recruitment analytics, HR dashboards, KPIs, and data-driven decision-making processes.
• Proficiency with HRIS/ATS platforms, recruitment tools, and Microsoft Office Suite.
• Strong leadership capability with the ability to influence, coach, and manage cross-functional teams.
• High adaptability, integrity, and ability to manage sensitive organizational matters with discretion.

Preferred Qualifications

• Master’s degree in HRM/MBA from a reputed university/institution.
• Professional certifications (PHRi/SHRM/PGDHRM) will be an added advantage.
• Experience in handling HR for mid-to-large organizations.

We are seeking a dynamic, strategic, and business-focused HR leader to oversee both Talent Acquisition and HR Business Partnering for a leading BPO and ITES organization. The role demands strong expertise in bulk recruitment, workforce planning, organizational development, and strategic HR advisory. The incumbent will act as a trusted partner to senior leadership while ensuring seamless alignment between business objectives and people strategies of the company.

Responsibilities

• Lead and manage the Talent Acquisition function for end-to-end hiring across the BPO vertical, ensuring timely fulfillment of large-scale as well as the corporate and back office hiring needs.
• Develop and execute strategic hiring plans, frameworks for talent pipeline/succession, and applicable employer branding initiatives.
• Oversee recruitment operations, including screening, assessments, interviews, and offer management along with designing the policy/manual/SOP.
• Act as strategic HR Business Partner to enable business operations in alignment with both company and HR strategy
• Drive workforce planning, manpower budgeting, and capability-building initiatives to support organizational growth.
• Lead employee relations, grievance management, and performance management processes in collaboration with the applicable company policy/manual/guideline
• Implement HR policies, engagement initiatives, retention strategies, and compliance practices.
• Analyze and prepare HR metrics and recruitment dashboards for Management identifying and analyzing attrition, forecast talent needs (demand vs supply), cost to hire, time to hire, etc.
• Mentor, guide, and develop the TA & HRBP team to ensure operational excellence and service delivery.
• Collaborate with external partners, agencies, and institutions to strengthen recruitment and talent development pipelines.

• Gratuity,Provident fund,Weekly 2 holidays,Medical allowance,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize