Senior Manager/Coordinator

Job Description

Title: Senior Manager/Coordinator

Company Name: Bay Services Ltd.

Vacancy: --

Age: 28 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Real Estate,Interior Design

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA) in Management
• Master of Business Administration (MBA) in Management

• Bachelor`s/Master`s in Business Administration, Management, Engineering, or related field.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Real Estate,Interior Design

• Age 28 to 35 years

• Strong leadership and organizational skills

• Strategic thinking and detailed execution

• Client-first mindset with high service orientation

• Excellent communication and collaboration skills

• Compliance, ethics, and integrity in professional conduct

• Proficiency in planning, budgeting, and team development

• Resilience in fast-paced, multi-functional environments

Requirements

• 5-10 years in operations, client service, or facility management; preference for real estate/building services/security background.

• Strong preference for candidates with real estate, building services, or security operations experience.

Bay Services Ltd. ensures clean, secure, andefficient environments through expert teams that seamlessly integrate people, processes, and technology to maintain functionality, comfort, and enduring operational excellence across the built space.

bayservicesltd.com

Overview

• Bay Services Ltd. is seeking a strategic, experienced, and client-focused professional to join as a Senior Manager/Coordinator. This role encompasses business development, client relationship management, and strategic planning. You will oversee daily operations, manage service delivery, lead vendor and contract coordination, and drive team performance. A core part of the role also includes client troubleshooting and the training and development of facility teams.

Roles and Responsibility

Business Development & Client Management

• Identify new market opportunities and potential clients/projects.

• Deliver engaging client presentations and service proposals.

• Lead pricing, negotiation, and service agreement finalization.

• Drive brand positioning through strategic marketing campaigns.

• Coordinate with Core Team and Client Support Team (CST) for seamless service and upselling.

• Strengthen and maintain client relationships for retention and growth.

Strategic Planning

• Lead quarterly and yearly goal setting aligned with long-term vision.

• Recommend operational improvements, forecast resources, and align team performance.

Operations & Service Management

• Oversee daily operations, enforce SOPs, safety, and compliance.

• Supervise multidisciplinary teams, conduct site inspections, and initiate improvements.

• Report KPIs, client feedback, and maintain service quality.

Vendor & Contract Management

• Manage and renew contracts (security, cleaning, maintenance).

• Align with Core Procurement on procurement terms and specifications.

Client Services & Troubleshooting

• Resolve urgent client issues promptly and effectively.

• Ensure utility continuity, and supervise refurbishments.

Training & Development

• Organize team training, performance reviews, and foster growth culture.

• Identify team improvement areas with HR collaboration.

Accounts & Budget Oversight

• Monitor budgets, reduce debtor aging, and oversee petty cash/payroll.

• Approve POs, negotiate vendor terms, and coordinate with Procurement.

Security Leadership & Operations

• Lead security teams, ensure compliance, SOP implementation, and readiness.

• Conduct risk assessments, manage logistics, and oversee security staff.

• Maintain documentation, performance systems, and legal standards.