Senior Manager/ Unit Head of IT Service Management (AVP-SAVP)
Job Description
Title: Senior Manager/ Unit Head of IT Service Management (AVP-SAVP)
Company Name: A renowned Private Commercial Bank
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
∎ Minimum Bachelor degree in Computer Science, Information Technology, or any related field
Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s):
IT Services
Job Responsibilities:
∎ IT Service Management includes the processes and technology used to plan and deliver IT support services. This position is responsible for planning and delivering superior IT Services to the end users of the Bank.
∎ Provide necessary management and guidance to IT Service Management Team to ensure better delivery of IT services.
∎ Lead continuous development of team members and support process.
∎ Act as the focal point from where all request will be landed in the right team to ensure best IT services by maintain acceptable resolution time.
∎ Closely work with the cross functional People/team for faster resolutions of the issues.
∎ Develop Effective roaster for the team in order to ensure best IT services for the bank
∎ Acts as ITSM focal point in the Bank, ensuring the smooth running Bank ICT services, such as application support, local network infrastructure, telecommunications, internet connectivity, printing, server systems and IT room facilities, end-user IT equipment, and productivity tools.
∎ Works closely and passionately to leverage IT service desk portal (Helpdesk System) and Bank IT service desk as 1st level and 2nd level IT support.
∎ Acts as the escalation point for the Bank IT service desk, ensuring timely and appropriate delivery of Bank ICT supports.
∎ Coordinates, provides, and monitors local support, troubleshooting, resolution of routine hardware and various banking software issues. Provides 1st and 2nd-level support and technical advice to local staff, consultants, and Bank IT users, as needed.
∎ Work closely to monitor Bank overall IT service issue, analysis, take corrective measures to ensure best customer experience.
∎ Analyzes and consolidates Bank IT requirements, issues and opportunities for improvement, representing the voice of Bank users.
∎ Time to time reports to management on overall IT Services.
∎ Guide and empower end users of the Bank, provide necessary training on banking applications/ process/ systems when required, including guidance on data security, integrity and confidentiality.
Additional Requirements:
∎ Experience in IT Service Management as Team lead
∎ Experience in taking ownership of IT-related issues, and providing excellent support services to end users.
∎ Well versed and experience in various banking solutions, processes and technologies, trends, culture.
∎ Excellent understanding of IT Service management tools and hands on experience with ITSM tool will be an advantage
∎ Project implementation experience related to ITSM and excellent communication and presentation skill will be required.
∎ Professional training on modern technology and ITSM related certifications will be preferable
∎ Knowledge of banking applications troubleshooting, understanding of generic architecture of various banking solutions and support service nature, foundations knowledge on IT Infra and systems related services.
∎ Proactive personality and positive support mentality is very important for this role.
∎ Demonstrated ability to coordinate with colleagues at multiple levels, within own work location and throughout Bank, and ability to work collaboratively as a team lead.
∎ Good oral and written communication skills in English
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Feb 2022
Company Information:
∎ 26 Jan 2022
∎ A renowned Private Commercial Bank
∎ Business : Private Commercial Bank
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 3rd Feb 2022
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