Senior Manager, Systems Support and Service Operations

Job Description

Title: Senior Manager, Systems Support and Service Operations

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelor's degree from a reputed university with a satisfactory academic track record;
∎ Candidates with a degree in CSE/EEE/ETE/ECE will be preferred; a Master of Business Administration (MBA) in a relevant field will be an advantage;

Experience Requirements:
∎ 8 to 10 year(s)

Job Responsibilities:
∎ Maintain and enhance IT governance framework, including implementation of industry standards best practices, such as ISO, ITIL, COBIT, etc.;
∎ Ensure IT compliance by maintaining all regulatory, statutory, and legal obligations;
∎ Design and implementation of processes (incident management, problem management, change management, capacity management, service level management, asset management, etc.) and ensure process adherence across all service owners;
∎ Coordinate all kinds of IT audit process, including compliance audit, information security audit, Bangladesh Bank IT audit, and external IT audit;
∎ Implement ITSM standards like ISO 20000, ISO/IEC 27001, etc., and ITSM Applications like HP Service Manager, Symphony Summit, ManageEngine, Service Now, BMC Remedy, SCSM, etc. in a large organization in Bangladesh;
∎ Manage technology project implementations in an organized and effective manner by ensuring all projects are delivered on time within scope and budget;
∎ Coordinate with internal resources, and third parties/vendors for the flawless execution of projects;
∎ Monitor progress, track project performance, and manage reports and comprehensive project documentation (spreadsheets, diagrams, and process maps);
∎ Measure project performance using appropriate tools and techniques;
∎ Manage technology service desk, application, and systems support function; manage C-level support with priorities;
∎ Manage end-user computing portfolio concerning risk, cost control, governance, compliance, and performance objectives;
∎ Support cross-functional activities for new applications UAT, roll out, and implementation;
∎ Proactively manage budgets, and vendors, working closely with the BRAC Bank procurement team, conduct PoCs, product and partner selection;

Additional Requirements:
∎ 8-10 years of professional experience in IT governance, IT systems support, end-user computing, and demand management;
∎ A clear understanding of IT audit methodologies, IT governance, and standardization processes and policies;
∎ Hands-on implementation experience on ITSM Applications, project and demand management framework, ISO 20K, and ISMS;
∎ Sound knowledge of the latest tools, technologies, and systems; in-depth understanding of enterprise-level software, hardware, infrastructure, and applications;
∎ Enterprise-level presentation along with documentation skills;
∎ Excellent client-facing and internal communication skills;
∎ Be self-propelled, customer-centric, a team player, and capable of meeting deadlines.

Job Source: Online Job Posting.

Application Deadline: 10 Feb 2023

Company Information:
∎ 24 Jan 2023
∎ BRAC Bank Limited
∎ Business : BRAC Bank, the pioneer of SME Banking in Bangladesh, delivers a full array of banking services to individuals and business entities. Its financial results, along with the best credit rating from the top-rated global and local agencies and multiple best financial report awards, speak of the bank`s aspiration, transparency, and teamwork towards becoming the best bank in the country.

Category: Bank/Non-Bank Fin. Institution

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