Senior Manager, System Support and Service Operations
Job Description
Title: Senior Manager, System Support and Service Operations
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in CSE/EEE/ETE/ECE from reputed universities with a satisfactory academic track record; a Master of Business Administration (MBA) in a relevant field will be an added advantage;
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Maintain and enhance IT governance framework, including implementation of industry standards and best practices such as ISO, ITIL, COBIT, etc.;
∎ Ensure IT compliance by maintaining all regulatory, statutory, and legal obligations;
∎ Design and implementation of processes (incident management, problem management, change management, capacity management, service level management, asset management, etc.) and ensure process adherence across all service owners;
∎ Coordination of all kinds of IT audit processes, including compliance audits, information security audits, Bangladesh Bank IT audits, and external IT Audits;
∎ Implementing ITSM standards like ISO 20000, ISO/IEC 27001, etc. and ITSM applications like HP Service Manager, Symphony Summit, ManageEngine, Service Now, BMC Remedy, SCSM, etc. in a large organization in Bangladesh;
∎ Managing technology project implementations in an organized and effective manner by ensuring that all projects are delivered on time within scope and budget; coordination with internal resources and third parties/vendors for the flawless execution of projects;
∎ Monitoring progress, tracking project performance, and managing reports and comprehensive project documentation (spreadsheets, diagrams, and process maps); measure project performance using appropriate tools and techniques;
∎ Managing Technology Service Desk, application, and systems support function; managing C level support with priorities;
∎ Managing end-user computing portfolio concerning risk, cost control, governance, compliance, and performance objectives;
∎ Supporting cross-functional activities for new applications UAT, roll out, and implementation;
∎ Proactively manage budgets, vendors, working closely with the BBL procurement team, conducting PoCs, product and partner selection;
∎ Proficient in customer centricity, team player, and keen to develop others.
Additional Requirements:
∎ 8-10 years of professional experience in IT governance, IT systems support, end-user computing, and demand management;
∎ A clear understanding of IT audit methodologies, IT governance and standardization process, and policies;
∎ Hands-on implementation experience in ITSM applications, project and demand management framework, ISO 20K, and ISMS;
∎ Sound knowledge of latest tools, technologies, and systems. In-depth understanding of enterprise-level software, hardware, infrastructure, and applications;
∎ Enterprise level presentation along with documentation skills;
∎ Excellent client-facing and internal communication skills.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jun 2022
Company Information:
∎ 7 Jun 2022
∎ BRAC Bank Limited
∎ Business : BRAC Bank, the pioneer of SME Banking in Bangladesh, delivers a full array of banking services to individuals and business entities. Its financial results, along with the best credit rating from the top-rated global and local agencies and multiple best financial report awards, speak of the bank`s aspiration, transparency, and teamwork towards becoming the best bank in the country.
Category: Bank/Non-Bank Fin. Institution
:
