Senior Customer Care Executive

Job Description

Title: Senior Customer Care Executive

Company Name: Pink Solution

Vacancy: 4

Age: Na

Job Location: Dhaka (Aftabnagar)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 20 to 45 years·       

• Candidates should be able to travel to our Aftabnagar office for every working day.      

• Must have good writing skills in English.·      

• Must have good computer using skills (Microsoft Words, Browsing Internet )

Leensy.com.bd is a brand operated under the company Pink Solution

Job Context:

 We are looking for a smart, honest, energetic, and ambitious female & male candidate who is eager to grow with our team. The ideal candidate should be passionate about e-commerce, capable of handling customer communication in English, and comfortable working in a fast-paced online business environment. This is a great opportunity for someone who wants to develop a long-term career in online marketplace management and customer service.

Job Responsibilities

• We are a professional online retailer at various marketplaces at home and abroad.

• Listing products on online marketplaces (e.g., Daraz, Facebook, eBay, Amazon, Shopify, etc.),

• Managing and updating online shop contents regularly,

• Responding to inquiries professionally and quickly

• Communicating with customers throughmessages, emails (in English),

• Using marketplace dashboards (order processing, tracking, refunds, replacements),

• Basic understanding of e-commerce systems (SKUs, inventory sync, product photos etc.)

• Writing clear product titles and descriptions

• Uploading and editing product images

• Attention to detail (pricing, variants, stock levels)

• Completing daily tasks assigned by the management

• Assisting the team leader with additional responsibilities when needed

• Ensuring a positive customer experience through responsive and friendly support

Maintaining accuracy and professionalism in all assigned work

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Attendance Bonus will be provided based on punctuality and regular presence

• Motivational Increment every 6 months, based on performance and skill development.

• Yearly Increment depending on overall performance, contribution, and growth.

• We ensure a 100% safe, respectful, and supportive working environment for all employees.

• Female candidates are preferred, as the majority of our current team consists of women, fostering a comfortable and collaborative atmosphere.

• Flexible for students - You will have the opportunity to work while continuing your studies, ensuring both professional and academic growth.

• Most Importantly EXPERT and EXPERIENCED candidates will be REWARDED based on his/her skills and expertise for the highest productivity.