Sales & Operations Coordinator

Job Description

Title: Sales & Operations Coordinator

Company Name: AYAT Education Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-08-19

Application Deadline: 2026-08-22

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About AYAT Care:

AYAT Care, a concern of AYAT Education, is a purpose-driven care service provider committed to improving the quality of life of individuals and families through professional home-based care services. We provide trained caregivers, nurses, childcare providers, and palliative care support while leveraging technology, quality assurance, and continuous innovation to deliver safe, compassionate, and client-centered care. AYAT Care also works closely with AYAT Care Training Institute (ACTI) to develop a skilled caregiving workforce and create dignified employment opportunities in Bangladesh and abroad.

Position Overview:

AYAT Care is seeking a dynamic, highly organized, and results-driven Sales & Operations Coordinator (Assistant Manager/Deputy Manager level) to oversee and coordinate the organization's sales pipeline and day-to-day service operations. Reporting to the Clinical Governance & Care Innovation Lead, this position will ensure seamless coordination among customer care, care consultants, and caregiver recruitment and training teams to deliver outstanding client experiences and achieve sustainable business growth.

The successful candidate will lead cross-functional coordination, optimize operational workflows, monitor service quality, improve conversion rates, and ensure timely caregiver deployment while driving continuous improvement in customer satisfaction and operational efficiency.

Key Responsibilities:

• 1. Sales Leadership and Customer Experience

• Lead and supervise the Customer Care team, including call center, telesales, WhatsApp, Facebook, and other digital communication channels.

• Monitor and improve lead generation, inquiry management, customer conversion, and service booking processes.

• Ensure prompt, professional, and client-centered communication across all customer touchpoints.

• Analyze sales performance and implement strategies to improve conversion rates and customer satisfaction.

• Develop sales reports, dashboards, and performance indicators for management.

• 2. Service Operations and Care Coordination :

• Coordinate daily service operations to ensure timely caregiver placement and uninterrupted service delivery.

• Supervise the Care Consultant team responsible for client assessments, care needs analysis, and caregiver matching.

• Monitor service quality, client feedback, complaint resolution, and caregiver performance.

• Ensure effective communication between clients, caregivers, care consultants, and internal departments.

• Support implementation and continuous improvement of operational SOPs and service standards.

• 3. Caregiver Recruitment, Training, and Deployment

• Coordinate the recruitment, screening, onboarding, and deployment of caregivers and childcare providers.

• Supervise the Recruitment & Training team to ensure an adequate supply of qualified caregivers.

• Monitor caregiver availability, training completion, competency assessments, and placement readiness.

• Coordinate with AYAT Care Training Institute (ACTI) to strengthen caregiver capacity and maintain quality standards.

• 4. Operational Planning and Process Improvement

• Develop and implement operational workflows, service protocols, and Standard Operating Procedures (SOPs) to improve efficiency and service consistency.

• Monitor operational KPIs and recommend improvements based on data and customer feedback.

• Ensure compliance with organizational policies, quality standards, and operational guidelines.

• Identify operational risks and implement corrective and preventive actions.

• 5. Technology and Performance Management

• Promote effective use of AYAT Care's CRM, mobile applications, dashboards, and digital tools for service management.

• Coordinate with the technology team to improve operational systems and reporting.

• Maintain accurate service records, operational databases, and management dashboards.

• Utilize data analytics to support decision-making and continuous improvement.

• 6. Team Leadership and Cross-functional Coordination

• Lead, mentor, and motivate customer care, care consultants, and recruitment & training teams.

• Conduct regular team meetings, coaching sessions, and performance reviews.

• Foster collaboration across clinical, commercial, operations, and technology teams.

• Support the Clinical Governance & Care Innovation Lead in implementing new service initiatives and organizational priorities.

• Opportunity to work in one of Bangladesh's fastest-growing professional caregiving organizations

• A collaborative and mission-driven work environment with opportunities for learning and leadership

• Competitive compensation and benefits package

• Medical insurance and life insurance

• Two festival bonuses and a performance-based yearly increment

• Six months of paid maternity leave and 15 days of paid paternity leave

• 17 days of paid annual leave, 10 days of paid casual leave, and 14 days of paid sick leave

• Work in a multicultural environment with diverse and talented people from Bangladesh and abroad