Room Service Manager
Job Description
Title: Room Service Manager
Company Name: Momo Inn Limited
Vacancy: 01
Job Location: Bogura (Bogura Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Degree in Hotel Management or equivalent.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ Report to: F&B Manager
∎ Position Summary
∎ To produce an outstanding guest experience within the Room Service and in-room-dining concepts by managing a service team in cooperation with the culinary team. The Room Service Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and, driving sales and maximizing profit.
Job Responsibilities:
∎ Oversee all aspects of the daily operation of the hotel's Room Service operation.
∎ Supervise all Room Service personnel.
∎ Respond to guest complaints in a timely manner.
∎ Work with other F&B managers and keep them informed of F&B issues as they arise.
∎ Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.
∎ Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
∎ Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
∎ Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
∎ Ensure compliance with In room Dining SOP's.
∎ Ensure the training of department heads and employees on SOP's, report preparation and technical job tasks
∎ Monitor and supervise the mini-bar department.
∎ Ensure effective communications between each shift.
∎ Supervise the room service area in order to attract, retain, and motivate the employees.
∎ Ensure optimal level of service, quality, and hospitality are provided to guest.
∎ Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
∎ Ensure the timeliness and accuracy of the amenity set-up and delivery.
∎ Ensure compliance with all local liquor laws, and health and sanitation regulations.
∎ Ensure that hospitality suites are being set-up, serviced and broken down in a timely manner and according to instructions
∎ Monitor and maintain cleanliness of In-Room Dining areas and work areas
∎ Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
∎ Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.
∎ Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of Restaurants and or Human Resources.
∎ Assist in maintaining all Micros programming for food and beverage outlets.
∎ Perform any other reasonable duties as required and directed.
∎ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
∎ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
∎ Must be able to multitask and priorities departmental functions to meet deadlines.
∎ Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
∎ Prepare and submit required reports in a timely manner.
Additional Requirements:
∎ Age at most 40 years
∎ Knowledge of Hotel Software or Property Management System like IDS.
∎ Fluency in English (Written and Spoken)
∎ Ability to operate computer and office equipment.
∎ Proficiency in Excel and Word
∎ Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
∎ Excellent written and verbal communication skills.
∎ Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
∎ Ability to identify and delegate tasks effectively.
∎ Excellent organizational and time management skills.
∎ Skills Required : Hotel Related.
∎ Experience Requirements : At least 3 years of progressive experience in a hotel or a related field.
∎ Prerequisite:
∎ Positive attitude and good communication skills.
∎ Flexibility to respond to a range of different work situations.
∎ Ability to work on your own or as part of a team.
∎ Have a good eye for detail.
∎ Strong leadership abilities and organizational skills.
∎ Strong client-facing and teamwork skills.
∎ Good judgment and decision-making skills.
∎ Good knowledge in computer's day to day operation.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance etc
∎ Lunch Facilities : Partially Subsidize
∎ Salary Review : Yearly
∎ Festival Bonus : 3 times (Yearly)
Application Deadline: January 23, 2020
Company Information:
∎ Momo Inn Limited
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 23rd Jan 2020
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