Job Description
Title: Reservation/ Sr. Reservation Officer
Company Name: Fly Far International.
Vacancy: 5
Age: 26 to 40 years
Location: Dhaka (Basundhara RA)
Salary: Tk. 20000 - 35000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent
Published: 29 Apr 2024
Requirements:
Additional Requirements:
∎ Age 26 to 40 years
∎ For Reservation Officer OTA background candidates will be preferred.
∎ The applicants should have experience in the following area(s): Air Ticketing and reservation.
∎ The applicants should have experience in the following business area(s): Travel Agent.
∎ Proven working experience in the Reservation & Ticketing Department.
∎ Excellent knowledge of Amadeus, and Galileo.
∎ Know issues, reissues, and refunds.
∎ Well-versed in various areas of travel (domestic, international, online booking, group booking).
∎ Ability to present and communicate with clients effectively.
∎ Good Communication skills (both oral and written).
∎ An outgoing, confident, and energetic personality.
∎ Must have to be experience with air ticketing software GDS.
∎
Responsibilities & Context:
∎ Manage a team of reservation officers to ensure efficient and accurate handling of customer bookings and inquiries.
∎ Take work reports from junior officers and provide necessary feedback.
∎ Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
∎ Train and mentor reservation officers to enhance their skills and knowledge of travel industry trends and best practices.
∎ Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
∎ Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
∎ Collaborate with other departments such as customer service, sales, and finance to optimize reservation processes and enhance customer satisfaction.
∎ Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
∎ Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
∎ Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
∎ Issue tickets and other travel documents.
∎ Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
∎ Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Mobile bill, Tour allowance.
∎ One yearly excursion.
∎ 1 round Air ticket.
∎ Unlimited tea and coffee.
∎
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Basundhara RA)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Fly Far International.
∎ Ka /9/A, Hazi Abdul Latif Mansion, Bashundhara Road, Jagannathpur, Dhaka, 1229
Address::
∎ Ka /9/A, Hazi Abdul Latif Mansion, Bashundhara Road, Jagannathpur, Dhaka, 1229
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 May 2024
Category: Hospitality/ Travel/ Tourism
