Manager - Customer Relationship Management (CRM)

Job Description

Title: Manager - Customer Relationship Management (CRM)

Company Name: US-Bangla Group

Vacancy: 01

Age: 32 to 42 years

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ 4 to 7 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Airline, Real Estate, Group of Companies

Published: 28 Apr 2024

Education:
∎ Bachelor of Business Administration (BBA) in Marketing

Requirements:

Additional Requirements:
∎ Age 32 to 42 years
∎ • Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
∎ • Proven experience in CRM or related roles, with a strong understanding of CRM systems and marketing automation tools.
∎ • Excellent organizational and project management skills.


Responsibilities & Context:
∎ • Develop and implement CRM strategies to enhance customer engagement and loyalty.
∎ • Manage communication channels such as email, push notifications, WhatsApp, and Viber, ensuring high-quality and consistent messaging.
∎ • Analyze customer interactions and utilize CRM systems to improve customer experience and retention.
∎ • Collaborate with the marketing team to integrate CRM strategies with overall marketing objectives.
∎ • Segment customer base and personalize communication to cater to different customer needs and preferences.
∎ • Monitor and measure the effectiveness of CRM campaigns and adjust strategies based on analytics and feedback.
∎ • Stay abreast of the latest trends in CRM technology and adopt innovative tools and practices to stay ahead of the curve.


Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Company Information:
∎ US-Bangla Group
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.

Address::
∎ House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 May 2024

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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