Reservation Supervisor/ Reservation Agent

Job Description

Title: Reservation Supervisor/ Reservation Agent

Company Name: Hotel IBIS Ltd

Vacancy: 02

Job Location: Cox's Bazar

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management, Bachelor degree in any discipline

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): sales and marketing
∎ The applicants should have experience in the following business area(s): Hotel

Job Responsibilities:
∎ To ensure maximization of room sales and revenue for the hotel.
∎ To adhere to pre-set availability and rate control.
∎ To ensure a high level of product knowledge of the hotel and local area.
∎ To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
∎ To develop and maintain a high level of communication with all major Sources of business and advise the Manager of feedback where necessary.
∎ To ensure a high level of customer service is consistently maintained.
∎ To ensure all refused business is recorded with reason for refusal.
∎ To adhere to all company credit policies to ensure that all revenue expected will be received.
∎ To maintain and update Guest Profile and Marketing Database.
∎ To comply with all hotel policies relating to reservations.
∎ To comply with all systems and procedures and laid down by the Revenue Manager
∎ To ensure that all reservations are recorded and other departments are involved & informed about the same
∎ To ensure up-selling skills are utilised while making reservations
∎ To ensure that all tasks are performed as per the Standards of performance manual
∎ To attend all Hotel's Training as requested by the management
∎ To ensure high standards of personal hygiene is maintained
∎ To ensure that the hotel's grooming standards are maintained at all times
∎ To ensure that house rules are followed at all times
∎ To be aware of all emergency procedures
∎ To ensure that all hazards are reported
∎ To perform all other tasks as requested by management
∎ To strictly adhere to the Company's Policy on Confidentiality and Ethics.
∎ To promote team work within the department & ensure equality at workplace is maintained without harassment

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Company Policy.

Job Source: Online Job Posting.

Application Deadline: 23 Sep 2023

Company Information:
∎ 24 Aug 2023
∎ Hotel IBIS Ltd
∎ Address : Marine Drive Road,Kolatoli,Cox's Bazar.
∎ Business : Hotel Business

Category: Hospitality/ Travel/ Tourism



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