Reservation Officer

Job Description

Title: Reservation Officer

Company Name: Asha Trip

Vacancy: --

Age: At least 22 years

Job Location: Dhaka (Purana Paltan)

Salary: Tk. 8000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Travel Startup

• HSC

• At most 1 year
• The applicants should have experience in the following business area(s): Travel Startup

• Age At least 22 years
• Only Male

• Experience : 6 Month – 1 year

• Handle incoming calls, emails, and online reservation requests.

• Provide information on availability, pricing, and services.

• Make, modify, and cancel reservations as per customer requests.

• Maintain accurate records of bookings, payments, and customer details.

• Coordinate with relevant departments (e.g., front desk, sales, operations) to ensure smooth service delivery.

• Follow up with customers to confirm reservations or provide additional information.

• Upsell additional services (e.g., room upgrades, tours, meals) when appropriate.

• Resolve customer issues or complaints promptly and professionally.

• Ensure that all bookings comply with company policies and standards.

• Generate daily/weekly reports on reservations, occupancy rates, and cancellations.

• Must obey the boss's instructions.

• Benefit: lunch