Job Description
Title: Reservation / Customer Relationship Officer
Company Name: Tour Bangladesh
Vacancy: --
Age: 20 to 40 years
Location: Cox's Bazar
Minimum Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Tour Operator
Published: 4 Oct 2024
Education:
∎ HSC, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 40 years
∎ Excellent verbal and written communication skills
∎ Strong problem-solving abilities
∎ Empathy and patience when dealing with customer complaints
∎ Ability to remain calm and composed under pressure
∎ Attention to detail and accuracy in documentation
∎ Ability to work effectively in a team environment and collaborate with internal stakeholders
∎ Familiarity with customer relationship management (CRM) systems is a plus
∎ Previous experience in customer service or a related role
∎ Excellent verbal and written communication skills
∎ Strong problem-solving abilities
∎ Empathy and patience when dealing with customer complaints
∎ Ability to remain calm and composed under pressure
∎ Attention to detail and accuracy in documentation
∎ Ability to work effectively in a team environment and collaborate with internal stakeholders
∎ Familiarity with customer relationship management (CRM) systems is a plus
∎ Previous experience in customer service or a related role
Responsibilities & Context:
∎ Respond to customer inquiries and provide information or assistance as needed
∎ Handle customer complaints and work towards resolving them in a timely and satisfactory manner
∎ Maintain a high level of professionalism in all customer interactions
∎ Collaborate with internal teams to address customer needs and improve customer satisfaction
∎ Identify opportunities to enhance customer experience and suggest improvements to processes
∎ Maintain accurate records of customer interactions and transactions
∎ Stay up-to-date on company policies, products, and services
∎ Proactively reach out to customers to ensure their satisfaction and address any potential issues
∎ Respond to customer inquiries and provide information or assistance as needed
∎ Handle customer complaints and work towards resolving them in a timely and satisfactory manner
∎ Maintain a high level of professionalism in all customer interactions
∎ Collaborate with internal teams to address customer needs and improve customer satisfaction
∎ Identify opportunities to enhance customer experience and suggest improvements to processes
∎ Maintain accurate records of customer interactions and transactions
∎ Stay up-to-date on company policies, products, and services
∎ Proactively reach out to customers to ensure their satisfaction and address any potential issues
Skills & Expertise:
Compensation & Other Benefits:
∎ As per company policy
∎ As per company policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Company Information:
∎ Tour Bangladesh
∎ Sima Ocan City( 1st floor) Alir Jahal,Cox’s Bazar
Address::
∎ Sima Ocan City( 1st floor) Alir Jahal,Cox’s Bazar
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Oct 2024
Category: Hospitality/ Travel/ Tourism
