Job Description

Title: Referral Coordinator

Company Name: LAMB

Vacancy: 3

Job Location: Gaibandha, Jamalpur, Kurigram

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree pass.

Job Context:
∎ LAMB is a well-run major mission Hospital, Community Health Development, Training and Research organization. Services cover more than 6.3 million people in North West Bangladesh.
∎ There is a vacancy for the following contractual position for the CERF(Emergency Response) Project funded by UNFPA as follows;
∎ Job Summary: Responsible for coordinating special care for patients in need of external consultation as requested by the primary care physician. S/he will also be responsible for scheduling, tracking, referral case management and providing reports. S/he will represent the organization professionally and positively to enhance and promote the core values and mission of LAMB Hospital, always exercising utmost discretion, diplomacy and tact in customer interactions. S/he will be responsible to ensure child-safe environments in office, for ensuring the education of staff regarding child and vulnerable adult protection policies, and for ensuring staff`s awareness of their obligation to report any allegation, concern, suspicion or disclosure of abuse or neglect to the proper authorities as per policy.

Job Responsibilities:
∎ GENERAL:
∎ Attend District &Upazila Health and FP staff Coordination meetings and any committees to which S/he is appointed.
∎ Create close relation and collaboration with health and family planning department about identifying and referring patient.
∎ Responsible to the Rapid Response Project's delivery as per plan in the program areas
∎ Ensure day to day management of the district. Supervise all staff and ensure daily monitoring and timely reporting of the project.
∎ Planning, designing and implementation of training need assessment and assist to organizing the training locally or centrally.
∎ Demonstrates excellent patient relations skills on the phone and in-person, e.g. smiles, cheerfully greet patients, engages all patients in a genuine, warm and caring manner.
∎ Ensure complete and accurate patient demographics information.
∎ Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
∎ Obtain authorizations for patient referrals to specialists, diagnostic testing and procedures.
∎ Reviews details and expectations about the referral with patients.
∎ Maintain ongoing tracking and appropriate documentation on referrals by recording all referrals into referral log book, transitioning to EHR documentation as available.
∎ Acts as a resource for patients or providers who have questions or problems relating to referrals.
∎ Ensure that referrals are addressed in a timely manner, prioritizing urgent items appropriately.
∎ Identify and utilize cultural, language and community resources. Establish and maintain relationships with identified service providers.
∎ Maintains regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures
∎ Performs other work related duties as assigned.
∎ Ability to be nice and friendly to our patients
∎ Assist Monitoring personal in setting program goals, planning, implementation, assessment and dissemination.
∎ Ensuring Quality of Care (QOC) at service delivery points and establishing Quality Assurance (QA) System
∎ Ensure the successful implementation of the planning, monitoring and evaluation and reporting systems for the program that meet the donors and LAMB's needs
∎ Attend meetings and disseminate program activities / feedbacks
∎ Assist to enhance knowledge and skill of staff on documentation, record keeping, program presentation, facilitation through follow up, coaching and mentoring.
∎ Analyze decision making that is specific to Rapid Response project and community and provide this information for dissemination.
∎ Integration of spiritual, emotional & social health:
∎ Comply with UNFPA Bangladesh & LAMB policies and practices with respect to child protection, health and safety, equal opportunity and other relevant policies and procedures
∎ ADVOCACY WITH HEALTH PERSONNEL AT DISTRICT AND UPAZILA LEVEL:
∎ Arrange meetings with CS, DDFP, UH&FPO and UFPOs at districts to share the project implementation strategy and possible contributing roles from government department and project.
∎ Arrange orientation on case identification and referral system for all health personnel both medical and non-medical. .
∎ Disseminate the message on disease prevention through regular activities at community. .
∎ Ensure good communication between LAMB and local level
∎ Ensure in collaboration with all staffs of project that effective communication occurs between departments and that the components have the necessary resources to fulfill the objectives of the various programs
∎ Analyze decision making that is specific to project and community and provide this information for dissemination.
∎ PROCESS OF PATIENT EXPLORATION, IDENTIFICATION AND REFER:
∎ Assist to identify patient at district general hospital or medical colleges.
∎ Ensure distribution of all refer cost of patients and travel cost of their companion.
∎ HUMANITARIAN RESPONSE:
∎ Conduct health camps during and after disaster period for the disaster-affected people.
∎ Deploy required numbers of human resource to conduct health camps;
∎ Refer the GBV victims to safe shelter (Nari niketon, shishupalli+ etc.).
∎ Ensure training for EMT on Clinical Management of Rape (CMR) case.
∎ Dissemination of knowledge and sharing rehabilitation model
∎ Assist to organize national or regional conference
∎ QUALITY CONTROL:
∎ Prepare program implementation guidelines
∎ Arrange income generating training with assistance of respective government department to ensure quality.
∎ REPORTING:
∎ Prepare report to capture progress in the reporting period.
∎ Prepare a brief quarter report will be produced to monitor the financial and programmatic situation of project.
∎ Sent monthly data to CHDP director to update the dashboard and to monitor the project implementation progress.
∎ DATA MANAGEMENT AND DOCUMENTATION:
∎ Sent data once in a month to LAMB head office and the data will be preserved at CHDP and LAMB MIS-research department.
∎ Maintain a data bank to store case study, impact story and other educational materials used in the project.
∎ ENVIRONMENT, PROTECTION OF CHILDREN AND VULNERABLE ADULTS:
∎ LAMB, being a child-focused organization, shall emphasis its highest priority for the safety and security of every child within the working areas. If any incident happens, LAMB will take immediate action against anyone as per its child protection policy. At the same way, LAMB will also give its highest priority in case of abuse of vulnerable adults.
∎ Consider all materials used or distributed in the project that are environment friendly.
∎ DONOR RELATIONS:
∎ Assist Project Manager to generate funds as per community needs and maintains documentation of proposals, agreements, log frame, budget, reports
∎ Assist PM to generate reports for donors
∎ FINANCIAL MANAGEMENT:
∎ Prepare and monitor project budget as per requirement of the project
∎ Approve invoice of the program within the level of authority
∎ Assist PM to Review project financial report
∎ INTEGRATION OF SPIRITUAL, EMOTIONAL & SOCIAL HEALTH:
∎ Ensure prayer at beginning of daily work, before the meeting, workshop, seminar &training
∎ Ensure availability of religious books and references at all offices, sub-offices/centers
∎ Ensure spiritual concepts & holistic approach to communication, service delivery, administration and resolution of conflicts
∎ Ensure religious and organizational values among staffs following organizational policies including safeguarding policy (child protection, adult vulnerable policy)
∎ Promote LAMB values
∎ Ensure that all staff understand LAMB Mission, vision, and values
∎ Be an example in implementing the project activities to the organizational mission, vision, and values
∎ Others:
∎ Any other duty assigned by supervisor.

Additional Requirements:
∎ Age 33 to 45 years
∎ Both males and females are allowed to apply
∎ At least three years experience in health project. Knowledge in community health, SRH, needs, status and address, referral system and Rehabilitation program, women fistula , GBV , women and child health required . Health and Disaster related training required. Motorcycle driving license candidate will be given priority.

Salary:
∎ Around Tk. 24,000-25,000 per month gross.

Application Deadline: September 19, 2019

Company Information:
∎ LAMB
∎ Address : Rajabashor Parbatipur Dinajpur 5250
∎ Web : www.lambproject.org
∎ Business : LAMB is a well-run major mission Hospital, Community Development, Training and Research organization. Services cover more than one million people in North West Bangladesh.
LAMB Hospital has appropriately equipped wards, labor room, and three operating theaters; having a broad range of investigation facilities including X-ray, USG and ECG and a dedicated team of 200 staff members.

Category: NGO/Development