Job Description
Title: Receptionist / Customer Care Agent
Company Name: MAMEX GROUP (Tours & Travels)
Vacancy: 1
Location: Dhaka (Rayerbag)
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
∎ 1 to 2 years
Published: 16 Feb 2025
Education:
∎ Bachelor's degree OR Master’s degree in any discipline from reputed university (public / private)
∎ Bachelor's degree OR Master’s degree in any discipline from reputed university (public / private)
Requirements:
Additional Requirements:
∎ Experience Requirements
∎ At least 01-02 year(s) experiences in related field.
∎ Additional Requirements
∎ Key Skills and Qualities:
∎ Excellent communication and interpersonal skills
∎ Strong customer service orientation
∎ Ability to multitask and prioritize
∎ Attention to detail and accuracy
∎ Proficiency in computer systems and software
∎ Knowledge of travel industry and destinations
∎ Positive attitude and professional demeanor
∎ By effectively fulfilling these responsibilities,
∎ Willing to join promotional activities
∎ Experience Requirements
∎ At least 01-02 year(s) experiences in related field.
∎ Additional Requirements
∎ Key Skills and Qualities:
∎ Excellent communication and interpersonal skills
∎ Strong customer service orientation
∎ Ability to multitask and prioritize
∎ Attention to detail and accuracy
∎ Proficiency in computer systems and software
∎ Knowledge of travel industry and destinations
∎ Positive attitude and professional demeanor
∎ By effectively fulfilling these responsibilities,
∎ Willing to join promotional activities
Responsibilities & Context:
∎ 1. Front Desk Operations:
∎ Greeting and Welcoming: Warmly greet clients and visitors, making them feel welcome and valued.
∎ Answering Calls: Handle incoming calls, provide information, and direct calls to the appropriate department or individual.
∎ Managing Inquiries: Respond to client inquiries about travel packages, destinations, and services, providing accurate and helpful information.
∎ Booking Appointments: Schedule appointments for clients to meet with travel consultants.
∎ Maintaining Reception Area: Keep the reception area clean, organized, and well-stocked with brochures and other materials.
∎ 2. Customer Service:
∎ Building Relationships: Develop rapport with clients, understanding their travel needs and preferences.
∎ Providing Information: Offer detailed information about travel destinations, transportation options, accommodation, and activities.
∎ Resolving Issues: Address client concerns and complaints promptly and professionally, striving for customer satisfaction.
∎ Following Up: Follow up with clients after their trips to gather feedback and ensure a positive experience.
∎ 3. Administrative Tasks:
∎ Handling Mail: Receive, sort, and distribute incoming mail and packages.
∎ Preparing Documents: Assist with preparing travel documents, such as itineraries and tickets.
∎ Data Entry: Enter client information and travel details into the agency's database.
∎ Managing Supplies: Monitor and order office supplies as needed.
∎ 4. Sales and Marketing Support:
∎ Promoting Services: Promote the agency's travel packages and services to potential clients.
∎ Generating Leads: Identify potential clients and pass leads to travel consultants.
∎ Assisting with Marketing: Support marketing efforts by distributing brochures and promotional materials.
∎ 5. Other Responsibilities:
∎ Maintaining Confidentiality: Handle sensitive client information with discretion.
∎ Staying Updated: Keep up-to-date with the latest travel trends, destinations, and regulations.
∎ Collaborating: Work closely with travel consultants and other team members to ensure smooth operations.
∎ Job Location: 86-87 (4th Floor), Rayerbag Shopping Complex, Rayerbag, Kadamtali, Dhaka-1362.
∎ Job Context:
∎ " Mamex Group " we take pride in collaborating with esteemed student consultants across the globe, specializing in facilitating educational journeys to the UK, USA, Australia, Canada, Europe, and beyond. "Mamex Travel & tours" is a trusted and reputable consultancy firm specializing in student visa services, Language academy, Tourist visa assistance, and Air ticket bookings & established at Rayerbag, Dhaka, Bangladesh. Moreover, this is one of the wings of “Mamex Group”. We are looking forward For a smart and dynamic Receptionist + Customer Care Agent
∎ Job Responsibilities:
∎ 1. Front Desk Operations:
∎ Greeting and Welcoming: Warmly greet clients and visitors, making them feel welcome and valued.
∎ Answering Calls: Handle incoming calls, provide information, and direct calls to the appropriate department or individual.
∎ Managing Inquiries: Respond to client inquiries about travel packages, destinations, and services, providing accurate and helpful information.
∎ Booking Appointments: Schedule appointments for clients to meet with travel consultants.
∎ Maintaining Reception Area: Keep the reception area clean, organized, and well-stocked with brochures and other materials.
∎ 2. Customer Service:
∎ Building Relationships: Develop rapport with clients, understanding their travel needs and preferences.
∎ Providing Information: Offer detailed information about travel destinations, transportation options, accommodation, and activities.
∎ Resolving Issues: Address client concerns and complaints promptly and professionally, striving for customer satisfaction.
∎ Following Up: Follow up with clients after their trips to gather feedback and ensure a positive experience.
∎ 3. Administrative Tasks:
∎ Handling Mail: Receive, sort, and distribute incoming mail and packages.
∎ Preparing Documents: Assist with preparing travel documents, such as itineraries and tickets.
∎ Data Entry: Enter client information and travel details into the agency's database.
∎ Managing Supplies: Monitor and order office supplies as needed.
∎ 4. Sales and Marketing Support:
∎ Promoting Services: Promote the agency's travel packages and services to potential clients.
∎ Generating Leads: Identify potential clients and pass leads to travel consultants.
∎ Assisting with Marketing: Support marketing efforts by distributing brochures and promotional materials.
∎ 5. Other Responsibilities:
∎ Maintaining Confidentiality: Handle sensitive client information with discretion.
∎ Staying Updated: Keep up-to-date with the latest travel trends, destinations, and regulations.
∎ Collaborating: Work closely with travel consultants and other team members to ensure smooth operations.
∎ Job Location: 86-87 (4th Floor), Rayerbag Shopping Complex, Rayerbag, Kadamtali, Dhaka-1362.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary
∎ 10000/= to 15000/= + ADDITIONAL Commission
∎ Compensation & Other Benefits
∎ Festival Bonus: 2
∎ Mobile bill
∎ Commission as per company's policy
∎ Other benefits as per company's policy
∎ Salary
∎ 10000/= to 15000/= + ADDITIONAL Commission
∎ Compensation & Other Benefits
∎ Festival Bonus: 2
∎ Mobile bill
∎ Commission as per company's policy
∎ Other benefits as per company's policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Rayerbag)
Apply Procedure:
Hard Copy:
∎ Note: For Interview Please Send your CV thru , whatsapp or imo:
∎ Grand Mamex Hospitality Trading & Contracting
∎ [
∎ Contact Person: Mohammad Abdul Motaleb(CEO)
∎ Phone: +97477455610 (whatsapp/imo)
Company Information:
∎ MAMEX GROUP (Tours & Travels)
∎ 86-87 (4th Floor), Rayerbag ShoppingComplex, Rayerbag, Kadamtali, Dhaka1362, Bangladesh
∎ “Mamex Overseas Education" we take pride in collaborating with esteemed student consultants across the globe, specializing in facilitating educational journeys to the UK, USA, Australia, Canada, Europe, and beyond. "Mamex Overseas Education" is a trusted and reputable consultancy firm specializing in student visa services, Language academy, Tourist visa assistance, and Air ticket bookings & established at Rayerbag, Dhaka, Bangladesh. Moreover, this is one of the wings of “Mamex Group”.
Address::
∎ 86-87 (4th Floor), Rayerbag ShoppingComplex, Rayerbag, Kadamtali, Dhaka1362, Bangladesh
∎ “Mamex Overseas Education" we take pride in collaborating with esteemed student consultants across the globe, specializing in facilitating educational journeys to the UK, USA, Australia, Canada, Europe, and beyond. "Mamex Overseas Education" is a trusted and reputable consultancy firm specializing in student visa services, Language academy, Tourist visa assistance, and Air ticket bookings & established at Rayerbag, Dhaka, Bangladesh. Moreover, this is one of the wings of “Mamex Group”.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Mar 2025
Category: Receptionist/PS
