Job Description

Title: Quality In-Charge

Company Name: Partners in Health and Development (PHD)

Vacancy: 1

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 140910 (Monthly)

Experience:

• At least 8 years

Education

• MBBS degree from a recognized medical institution. or a degree in Public Health, Hospital Management, Hospital Administration, Health Management, or a relevant discipline.
• Valid BMDC registration is mandatory.
• Minimum 02 years of postgraduate training or diploma in Hospital Quality Assurance and or Obstetrics & Gynaecology, Medicine, Surgery, Emergency Medicine, Anaesthesiology, , Paediatrics, or another relevant clinical speciality will be preferred.
• At least 01 years working experience in humanitarian setting will get additional preference.

• At least 8 years

• Age At least 22 years

Experience – Essential

• Minimum 08 years of relevant experience in healthcare quality assurance, clinical services, hospital/health facility management in a hospital setting. 
• Experience in quality monitoring, compliance, clinical audit, patient safety, or Infection Prevention and Control (IPC). 
• Experience in healthcare facility-based programs. 

Desirable

• Experience working in PHCC, hospital, field hospital, or other healthcare facilities in humanitarian settings.
• Previous experience working with NGOs, INGOs, or humanitarian health programs
• Training in Quality Improvement, Patient Safety, IPC, Clinical Audit, or Healthcare Quality Management. 
• Experience working in resource-constrained or challenging settings.

Skills & Competencies

Technical Skills

• Good understanding of structured healthcare quality assurance and quality improvement processes. 
• Knowledge on national & international patient safety and clinical governance principles. 
• Knowledge on national & international standards of Infection Prevention and Control (IPC) policies & practices. 
• Ability to conduct structured quality monitoring, audits, and facility assessments. 
• Ability to identify service gaps and follow up on corrective actions. 
• Basic knowledge of capacity building initiatives other than only training facilitation.
• Advance knowledge on quality indicator based data collection, analysis, reporting and the relevant way forward. 

Communication & Interpersonal Skills

• Good communication and coordination skills. 
• Ability to work effectively with multidisciplinary teams. 
• Ability to provide constructive feedback and support staff improvement. 
• Good report writing and documentation skills. 
• Ability to maintain confidentiality and professional ethics. 

Other Requirements

• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint. 
• Ability to work independently and manage multiple tasks. 
• Strong attention to detail and problem-solving skills. 
• Ability to work effectively under pressure and in a challenging environment. 
• Commitment to patient-centered care, professional ethics, and continuous quality improvement.

Job Description: Quality In-Charge - Jointly operated by Save the Children & PHD Mother and Child Hospital (MCH).

Duty Station: Camp 21, Teknaf, Cox’s Bazar

Reports to: Hospital Lead

Accountable to: Project Coordinator

Expected Date of Joining: 01^st November 2026. The selected candidate must be available to join on this date.

Position Summary

The Quality In-Charge will support the implementation and monitoring of quality assurance, patient safety, rational use of drug and investigation, infection prevention and control (IPC), and continuous quality improvement initiatives within the health facility, support team by ensuring compliance on using the global medical audit tools.

The position holder will be responsible for ensuring that quality standards, clinical protocols, Standard Operating Procedures (SOPs), and relevant organizational and national guidelines are properly implemented at the facility level. The Quality In-Charge will conduct regular quality monitoring, support internal clinical audits, identify gaps, check for rational use of drugs and investigations, follow up on corrective actions, and work closely with clinical and support staff to improve the safety, effectiveness, and patient-centeredness of healthcare services.

The Quality In-Charge will work under the guidance of the Consultant-Clinical Lead/Hospital Lead and Project Coordinator and collaborate with relevant departments to maintain and strengthen service quality.

Key Responsibilities

KEY AREAS OF ACCOUNTABILITY:

Quality Assurance & Compliance

• Support the implementation and monitoring of quality standards, clinical protocols, SOPs, and relevant guidelines. 
• Conduct regular quality checks and facility assessments to identify gaps in service delivery. 
• Monitor compliance with national health guidelines, organizational policies, and donor requirements. 
• Support internal audits and quality assessments and ensure proper documentation of findings. 
• Develop and maintain quality monitoring checklists and follow-up tools. 
• Support departments in implementing corrective and preventive actions based on identified gaps. 
• Monitor the implementation status of agreed quality improvement actions. 

Clinical Quality & Patient Safety

• Support regular monitoring of clinical service quality and adherence to approved protocols. 
• Review selected patient records, prescriptions, diagnostics, and clinical documentation as assigned to identify quality gaps. 
• Monitor patient safety practices, including patient identification, medication safety, documentation, and referral procedures. 
• Support the reporting, documentation, and follow-up of clinical incidents, adverse events, and near-miss cases. 
• Assist in identifying potential risk areas and recommend appropriate corrective actions. 
• Promote patient rights, confidentiality, dignity, and patient-centered care. 

Infection Prevention & Control (IPC)

• Monitor the implementation of Infection Prevention and Control (IPC) standards across the facility. 
• Conduct regular IPC observations and assessments using approved checklists. 
• Identify gaps related to hand hygiene, use of PPE, waste management, environmental cleaning, and other IPC practices. 
• Support staff in implementing corrective measures to address identified IPC gaps. 
• Coordinate with relevant departments to ensure the availability and proper use of IPC materials and supplies. 
• Support IPC awareness sessions, orientations, and refresher training for staff. 

Quality Monitoring & Continuous Improvement

• Support the identification and monitoring of key quality indicators and performance measures daily. 
• Collect, compile, review, and analyze quality-related data and take action based on monthly action plan. 
• Monitor service delivery outcomes, including patient safety, service effectiveness, and patient satisfaction. 
• Support the implementation of Continuous Quality Improvement (CQI) initiatives. 
• Document quality improvement activities, achievements, challenges, lessons learned, and best practices. 
• Follow up with relevant departments to ensure timely completion of quality improvement action plans. 
• Ensure global medical audit tools are used as prescribed: quality by daily/monthly/quarterly.

Capacity Building & Staff Support

• Provide day-to-day guidance to colleagues on quality standards and compliance requirements. 
• Support orientation and refresher sessions on patient safety, IPC, quality standards, customer care, and related topics at least once a month. 
• Conduct structured capacity assessment of the facility as per WHO building blocks and act accordingly. 
• Support on-the-job mentoring and coaching of relevant staff. 
• Promote a culture of continuous learning, structured feedback, accountability, and quality improvement within the facility. 

Patient FeedbackComplaint Management

• Support the collection, documentation, and analysis of client satisfaction, patient feedback and complaints and contribute to the Feedback Response Mechanism (FRM). 
• Ensure complaints are handled confidentially and according to approved procedures. 
• Coordinate with relevant staff to follow up on complaints and service-related concerns. 
• Identify common issues and trends from patient feedback and recommend appropriate improvement actions. 
• Support initiatives to improve patient experience and satisfaction. 

Documentation & Reporting

• Maintain accurate and up-to-date records of quality assessments, audits, monitoring activities, and action plans. 
• Prepare regular quality monitoring reports for submission to the supervisor and Technical Manager-MNCH through Hospital Lead. 
• Support the compilation of data and evidence for management reviews, donor reporting, and external assessments. 
• Maintain proper documentation of corrective actions and follow-up activities. 
• Ensure confidentiality and appropriate handling of patient and facility information. 
• Ensure Case Stories, Learning and challenges are captured and shared with relevant at a regular interval.

Coordination & Communication

• Work closely with the Consultant-Clinical Lead/Hospital Lead, Project Coordinator, Technical Manager-MNCH, other facility clinical staff and relevant departments. 
• Coordinate with departmental focal persons to support the implementation of quality improvement activities. 
• Participate in internal quality meetings, clinical meetings, and other relevant coordination forums. 
• Support external assessments, monitoring visits, audits, and donor reviews as required. 
• Communicate identified quality concerns and improvement opportunities to the relevant supervisor and departments.

Working Conditions

• • The position will be based at the Primary Health Care Centre (PHCC) in the Rohingya Response, Cox’s Bazar, with regular service delivery within the assigned camp-based health facility.
  • The role may involve working on a roster or shift basis, including weekends, public holidays, or emergency duty, depending on operational requirements.
  • The position holder will work closely with clinical, nursing, pharmacy, MIS, and other programme teams.
  • The role involves working in a challenging and fast-paced humanitarian healthcare environment.
  • The position holder may be required to support laboratory services during disease outbreaks, natural disasters, fires, mass casualty incidents, or other humanitarian emergencies.

Additional Job Responsibilities

The duties and responsibilities outlined above are not exhaustive. The role holder may be required to undertake additional duties reasonably related to their qualifications, skills, and experience, based on programme and operational requirements.

Safeguarding

The post holder is required to perform all duties in accordance with the organization's safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA), child safeguarding, anti-harassment, code of conduct, and other relevant organizational policies and procedures.

Equal Opportunity

The organization is an equal opportunity employer and encourages applications from qualified candidates regardless of gender, age, disability, ethnicity, religion, or other status.

Health and Safety

The post holder is required to carry out all duties in accordance with organizational Health, Safety, Security, Infection Prevention and Control, laboratory biosafety, and other relevant policies and procedures.

Monthly Gross Salary: BDT 140,910 /= (Only) Bonus and other benefits: 10% of the monthly gross salary. Other Benefits:Office hours, annual leave, increments, will be provided as per the organizational policy and Recruitment & Human Resource Management Policy of Partners in Health and Development (PHD), subject to project budget availability.