In Charge/ Customer Care Executive
Job Description
Title: In Charge/ Customer Care Executive
Company Name: Bangladesh Spine & Orthopaedic Hospital
Vacancy: 03
Age: 20 to 30 years
Job Location: Dhaka (Kallyanpur)
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Chamber, Healthcare Startup, Medical Equipment, Physiotherapy center
- Freshers are also encouraged to apply.
Published: 2026-10-12
Application Deadline: 2026-11-11
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Chamber, Healthcare Startup, Medical Equipment, Physiotherapy center
- Freshers are also encouraged to apply.
Skills Required: Call Center Operation, Customer Support through Phone, Expertise on Customer Relationship Management (CRM) handling., Handling Customers
Additional Requirements:
- Age 20 to 30 years
Responsibilities & Context:
Receive and respond to patient inquiries through phone calls, email, social media, and in-person interactions with professionalism, empathy, and courtesy.
Provide accurate information regarding doctors' schedules, hospital services, departments, diagnostic tests, health packages, and appointment availability.
Manage appointment bookings, rescheduling, and patient coordination while ensuring the appointment system operates efficiently.
Operate the hospital PABX/switchboard by answering, screening, transferring calls, taking messages, and ensuring prompt communication with relevant departments.
Welcome and assist patients, visitors, and attendants by providing guidance on admissions, departmental locations, and hospital services.
Ability to train and coach customer care staff on communication, customer service, and call-handling skills.
Maintain accurate patient information and update records in the hospital information system while ensuring confidentiality.
Address patient complaints, concerns, and feedback professionally, ensuring timely resolution and a positive patient experience.
Promote the hospital's healthcare services, wellness packages, and value-added offerings to enhance patient engagement and satisfaction.
Ensure exceptional customer service standards by maintaining professional communication and delivering a positive patient experience at every point of contact.
Job Other Benifits:
Over time allowance
Salary Review: Yearly
Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
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