Job Description

Title: MIS Manager

Company Name: Partners in Health and Development (PHD)

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar (Teknaf)

Salary: Tk. 110000 (Monthly)

Experience:

• At least 5 years

Education

• Bachelor’s degree in Statistics, Biostatistics, Management Information Systems, Health Information Management, Data Science, Information Technology, Computer Science, Public Health, Mathematics, Social Science, or another relevant field. A master’s degree in a relevant discipline such as Public Health, Biostatistics, Health Informatics, Statistics, Data Science, Information Systems, or Computer Science is preferred.
• Relevant professional training in MIS, data management, Health Information Systems, database management, statistical analysis, or data visualization will be an advantage.

• At least 5 years

Experience – Essential

• Minimum 5 years of relevant professional experience in MIS, data management, health information management, programme information management, reporting, or related fields.
• At least 2 years of experience in a supervisory or management role.
• Demonstrated experience in developing, maintaining and managing databases, reporting systems, data collection tools, trackers and dashboards. Experience in developing dashboards, charts, data summaries, and management reports.
• Strong technical knowledge and practical experience in managing complex multi-faceted health information and programme data systems including data, verification, validation, analysis, and reporting.
• Strong analytical and critical thinking abilities to interpret complex data and provide insights. Detail-oriented with a focus on data accuracy and integrity.
• Strong experience in Data Quality Assurance and database management.
• Excellent problem-solving and troubleshooting skills to identify and resolve system issues.
• Ability to develop and implement data management policies and procedures.
• Proficient in database management, data analysis tools and data visualizing.
• Strong leadership and interpersonal skills to effectively manage a team and foster a positive working environment.
• Strong project management skills to lead and coordinate system upgrades and implementations.
• Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology solutions.
• Excellent verbal and written communication skills to effectively interact with stakeholders at various levels.

Desirable:

• Previous experience working in a health programme, hospital, clinic, Field Hospital, or primary healthcare facility.
• Experience working with NGOs, INGOs, humanitarian, or development programmes.
• Previous experience in the Rohingya Response or other humanitarian settings.
• Experience using DHIS2, HMIS/HIS, EWARS, Kobo, ODK, CommCare, ActivityInfo, Power BI, or similar systems.
• Experience in donor reporting and project indicator tracking.
• Knowledge of health-sector reporting requirements and Health Information Systems.

Skills & Competencies

Technical Skills

• Strong knowledge of MIS, data management, database management, and reporting systems.
• Excellent skills in data cleaning, validation, analysis, and quality assurance.
• Experience with data analysis tools and software, such as Microsoft Excel, Power BI, or Tableau. Advanced proficiency in Microsoft Excel, including advanced formulas, PivotTables, data validation, and reporting.
• Experience in developing and maintaining databases, trackers, and dashboards.
• Experience with data visualization and automated reporting tools.
• Knowledge of EWARS, HIS, HMIS, DHIS2, and other health information systems.
• Good knowledge of data protection and information security principles.
• Experience using STATA/ R/ SPSS, or equivalent statistical/data-analysis software will be an advantage (desirable).
• Communication & Interpersonal Skills
• Strong leadership, communication, coordination, and interpersonal skills.
• Excellent report-writing and documentation skills.
• Ability to explain data-related issues and findings clearly to technical and non-technical staff.
• Ability to work effectively with clinical, programme, MEAL, and support teams.
• Good written and spoken English and Bangla.

Other Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and reporting deadlines.
• Ability to supervise and support a team effectively.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to work under pressure in a fast-paced humanitarian environment.
• High level of integrity, confidentiality, and professional ethics.
• Flexibility to respond to changing programme and emergency reporting requirements.

Job Description: MIS Manager- Jointly operated by Save the Children & PHD Mother and Child Hospital (MCH).

Duty Station: Camp Base

Reports to: Project Coordinator

Accountable to: Project Coordinator

Expected Date of Joining: 01^st November 2026. The selected candidate must be available to join on this date.

Position Summary

The MIS Manager will lead the Management Information System (MIS) and Health Information System (HIS) for the assigned Health & Nutrition facility/programme. The position will ensure that health service and programme data are collected correctly, entered on time, checked against source records, analysed, reported, and used for programme monitoring, decision-making, reporting, and quality improvement.

The MIS Manager will manage routine health information processes from data generation at service points through validation, aggregation, analysis, reporting, visualization, and use. The position will maintain facility databases and reporting systems, strengthen data quality, coordinate routine reporting, develop dashboards and analytical products, and ensure that required information is available for programme and management decisions. The MIS Manager will supervise MIS/HIS staff, assign and review work, monitor reporting timelines and data quality, identify system gaps, and provide technical support to facility and programme teams.

The position will work closely with the Facility in charge, Programme Coordinator, Epidemiology Team, Clinical and Medical Teams, MEAL, Laboratory, Pharmacy, WASH, Programme and other relevant teams to strengthen data systems and promote evidence-based programme management.

KEY AREAS OF ACCOUNTABILITY:

MIS & Health Information Management

• Lead the design, implementation, maintenance and continuous improvement of the facility/programme Management Information System (MIS) to ensure timely availability of reliable data for programme monitoring and decision-making.
• Establish and maintain standard procedures for data collection, data flow, data entry, data management, reporting, filing, backup and retrieval
• Establish and maintain standard data collection tools, registers, databases, dashboards, trackers and reporting formats based on programme requirements, research needs and agreed indicator definitions.
• Manage the routine flow of health and programme data from service delivery points and source documents through verification, aggregation, analysis and reporting and plan to visualize through dashboards.
• Oversee data entry, compilation, cleaning, verification, validation, updating and secure management of datasets.
• Ensure timely and complete collection and submission of health service and programme data from all relevant reporting points.
• Maintain consistency between source documents, registers, tally sheets, databases, dashboards and submitted reports.
• Ensure systematic filing, documentation, backup and secure storage of electronic and hard-copy records.
• Support the implementation and effective use of relevant HIS/HMIS and digital reporting platforms.
• Review programme and facility information needs and support teams to establish practical, efficient and non-duplicative data collection and reporting processes.
• Coordinate with relevant departments and focal persons to ensure timely availability of accurate and verified data.
• Coordinate with departments to identify data-management requirements and provide technical guidance on data collection, storage, retrieval and reporting.
• Identify opportunities to reduce unnecessary reporting and data-collection burden while maintaining required information for programme monitoring and reporting.

Data Quality Assurance

• Implement organizational data management policies and procedures to maintain data integrity, confidentiality and appropriate use.
• Establish routine data quality checks covering completeness, timeliness, accuracy, internal consistency and validity.
• Conduct routine data quality reviews by comparing reported data with source documents, registers, databases and previous reporting periods.
• Conduct or coordinate periodic Data Quality Assessments (DQAs) and data verification exercises with relevant teams.
• Review reporting completeness and timeliness and follow up on missing or delayed reports.
• Identify missing, duplicate, incorrect, inconsistent, unusual or delayed data and determine the source and cause of discrepancies.
• Maintain a data-quality issue tracker showing identified gaps, responsible persons, corrective actions, deadlines and closure status.
• Ensure completion of data quality checks before submission of internal, donor, government or any reports.

Data Analysis, Evidence Generation & Health Reporting Systems

• Lead the compilation, analysis and interpretation of programme and health service delivery data and oversee the preparation of daily, weekly, monthly, quarterly, annual and ad hoc reports as per organizational, programme and donor requirements ensuring consistency and accuracy of information before submission of reports and ensure timely submission of all required reports.
• Analyze (descriptive or statistical) health service utilization, patient trends, programme performance and key indicators.
• Generate statistical reports, summaries and trends for key indicators as needed to support narrative reports, internal decision-making, and communication with stakeholders and partners.
• Provide accurate and verified data for programme, donors, organizational, government and other required reports.
• Oversee the preparation and submission of reports through relevant systems such as DHIS2, HMIS/HIS, EWARS, ActivityInfo, 4Ws, or other applicable platforms.
• Review reports prepared by MIS/HIS staff for accuracy, completeness, consistency, interpretation and adherence to reporting requirements before submission.
• Support programme management with timely information and evidence-based data for planning, programme design and decision-making.
• Maintain reporting calendars, submission schedules and reporting trackers.
• Maintain records of submitted reports and support documentation.

Database & Dashboard Management

• Develop and improve facility/program databases based on operational data needs.
• Design and update program dashboards and management information products regularly.
• Develop visualizations to communicate trends, comparisons, and performance against targets clearly.
• Ensure access control and version management of databases and reporting tools.
• Train and support end-users for effective utilization of the Management Information System (MIS).
• Continuously enhance data management and reporting processes through automation and digital tools.

Team Management & Capacity Building

• Supervise MIS/HIS staff and allocate responsibilities according to designation, workload and competency.
• Develop team workplans and reporting schedules and monitor completion against agreed timelines.
• Assign tasks to MIS/HIS team members according to their roles and responsibilities.
• Review the quality, accuracy and timeliness of datasets, reports, dashboards and other outputs produced by team members.
• Evaluate the performance of team members and provide regular feedback.
• Develop and maintain standard processes for the MIS team and ensure adherence to agreed procedures.
• Ensure that tasks assigned to the MIS team are completed within the set timeframe.
• Identify recurring technical and data-quality gaps and organize targeted capacity-building sessions.
• Orient relevant staff on indicator definitions, data collection procedures, reporting formats, data quality checks and reporting deadlines.
• Ensure MIS/HIS staff follow agreed SOPs, reporting procedures and data management practices.
• Monitor workload and redistribute tasks when required to maintain timely reporting.
• Conduct routine team reviews of pending reports, data-quality issues and outstanding corrective actions.
• Support staff development in Excel, statistical analysis, data visualization, DHIS2 and other relevant information-management tools.
• Maintain continuity of MIS functions through documentation, cross-training and handover arrangements.
• Monitor MIS performance, identify areas for improvement, troubleshoot issues and support system upgrades where required.
• Promote a culture of accurate, timely and evidence-based information management.

Programme Coordination & Support

• Work with clinical, programme, MEAL, epidemiology and support teams to define data requirements, reporting priorities, evidence-generation needs and research-related data requirements.
• Participate in programme planning, review and coordination meetings and provide relevant data and analysis for evidence-based decisions and programme design.
• Support teams to develop measurable indicators, appropriate data sources and practical reporting arrangements.
• Support programme teams in tracking progress against approved targets and indicators.
• Ensure the availability of accurate and timely data for programme planning and management.
• Support internal and external monitoring visits, audits, evaluations and donor reviews by providing required data and documentation.
• Support research, assessments and evidence-generation activities through appropriate data preparation, management and analysis.
• Coordinate with relevant stakeholders regarding programme data and reporting requirements.

Data Protection & Confidentiality

• Ensure strict confidentiality and safeguarding of data in accordance with organizational policies and procedures.
• Ensure confidentiality and secure management of patients, beneficiary, staff and programme information.
• Maintain appropriate access controls for sensitive electronic and physical records.
• Ensure compliance with organizational data protection, confidentiality and information management policies.
• Ensure that patient-identifiable information is accessed and handled only by authorized personnel.
• Maintain regular backup of databases and important programme information.
• Report suspected data breaches, information loss or unauthorized access according to organizational procedures.

Documentation & Information Management

• Maintain documentation for data sources, indicator definitions, reporting requirements, databases, dashboards and data flows.
• Maintain updated SOPs and guidance for routine MIS/HIS processes.
• Document changes to databases, indicators, reporting formats and dashboards.
• Maintain reporting calendars, submission trackers and data-quality trackers.
• Maintain an organized archive of reports, datasets, supporting documentation and approved versions.
• Ensure data and reporting procedures are documented sufficiently to support continuity during staff turnover or handover.
• Maintain a current inventory of MIS/HIS tools and information products used by the facility/programme.

Emergency Preparedness & Response

• Prepare MIS/HIS processes and tools to support rapid data collection and reporting during emergencies.
• Establish practical mechanisms for rapid compilation, validation and reporting of emergency service data.
• Support emergency reporting, including service utilization, patient load, referrals, morbidity, mortality, stocks and other agreed emergency indicators.
• Compile, analyses and visualize emergency data to support timely operational decisions.
• Coordinate with Epidemiology, Clinical, MEAL and Programme teams to ensure consistency of emergency data and reporting.
• Support preparation of situation reports, emergency dashboards and other information products as required.
• Adapt reporting systems and tools to emerging emergency information needs while maintaining data quality and confidentiality.
• Remain flexible to support emergency reporting requirements during outbreaks, fires, floods, mass casualty incidents or other humanitarian events.

Working Conditions

The position will be based in Cox’s Bazar, with regular visits to Mother and Child Hospital (MCH), Camp 21, health facilities, Rohingya camps, and other programme locations as required.

The role may involve working in a challenging and fast-paced humanitarian environment.

The position holder may be required to provide additional support during disease outbreaks, natural disasters, mass casualty incidents, or other emergency response situations.

Additional Job Responsibilities

The duties and responsibilities outlined above are not exhaustive. The role holder may be required to undertake additional duties reasonably related to their qualifications, skills, and experience, based on programme and operational requirements.

Safeguarding

The post holder is required to perform all duties in accordance with the organization's safeguarding, Prevention of Sexual Exploitation and Abuse (PSEA), child safeguarding, anti-harassment, code of conduct, and other relevant policies and procedures.

Equal Opportunity

The organization is an equal opportunity employer and encourages applications from qualified candidates regardless of gender, age, disability, ethnicity, religion, or other status.

Health and Safety

The role holder is required to carry out all duties in accordance with organizational Health, Safety, Security, Infection Prevention and Control, and other relevant policies and procedures.

Monthly Gross Salary: BDT 1,10,000 /= (Only) Bonus and other benefits: 10% of the monthly gross salary. Other Benefits: Office hours, annual leave, increments, will be provided as per the organizational policy and Recruitment & Human Resource Management Policy of Partners in Health and Development (PHD), subject to project budget availability.