QA Executive - Call Center & Sales -ISP

Job Description

Title: QA Executive - Call Center & Sales -ISP

Company Name: Bijoy Online Limited

Vacancy: 02

Age: Na

Job Location: Barishal, Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA) in Telecommunication

• Bachelor’s degree in any discipline (preferably Business or Communication).

• 2 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog

• 1–3 years’ experience in QA/Monitoring for call center or ISP sales operations.
• Excellent listening, analytical, and communication skills.
• Proficient in MS Excel and report preparation.
• Strong understanding of customer experience and sales processes.

• Monitor inbound & outbound calls to assess communication quality and service accuracy.
• Evaluate sales calls, lead conversion, and customer handling performance.
• Identify training needs and share feedback with team leaders.
• Prepare QA reports, highlight process gaps, and recommend improvements.
• Ensure all customer interactions follow company standards and compliance guidelines.

Salary: Negotiable (based on experience and qualifications)

• Festival Bonus: 2 per year

• Lunch Facilities (Partially Subsidized)

• Mobile Allowance

• Weekly 1holidays (Friday )

• Yearly salary review

• Other benefits as per company policy