Patient Experience Manager
Job Description
Title: Patient Experience Manager
Company Name: United Healthcare Services Ltd.
Vacancy: --
Age: 22 to 32 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Hospital, Hotel, Resort
Published: 2026-10-20
Application Deadline: 2026-11-07
Education:
Bachelor/ Master’s in any discipline. Candidates having degree in Tourism & Hospitality Management will get preference.
Requirements:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Hospital, Hotel, Resort
Skills Required:
Additional Requirements:
- Age 22 to 32 years
Excellent communication, interpersonal, customer and patient-handling skills, with a strong focus on customer and patient satisfaction and service excellence.
Strong problem-solving, conflict-resolution, and complaint-management capabilities.
Candidates having experience in service/hospitality sector like 5 star Hotel, Resorts are highly encouraged to apply.
Responsibilities & Context:
The Patient Experience Manager will be responsible for ensuring a premium, personalized, confidential, and seamless healthcare experience for patients, including high-profile individuals, corporate executives, diplomats, distinguished guests, and other designated patients. The position will coordinate with consultants, nursing teams, hospital administration, diagnostic services, billing, security, and other relevant departments to ensure exceptional service delivery, prompt assistance, and the highest standards of patient satisfaction, privacy, and professional conduct.
Key Responsibilities
Serve as the primary point of contact for patients and their authorized family members or representatives throughout their hospital visit or treatment journey.
Establish and maintain professional relationships with patients, corporate clients, distinguished guests, and their representatives.
Ensure personalized support from appointment scheduling and hospital arrival through consultation, diagnostics, admission, treatment coordination, discharge, and follow-up.
Arrange priority assistance, designated reception, escort services, and other approved facilities according to hospital policy.
Proactively identify patient needs and ensure timely resolution of service-related concerns.
Ensure the availability and readiness of designated cabins, suites, waiting areas, and other approved facilities.
Coordinate with Housekeeping, Food & Beverage, Security, Engineering, and other support departments to maintain premium service standards.
Monitor the cleanliness, comfort, privacy, and overall service quality of patient areas.
Ensure courteous, respectful, culturally appropriate, and professional service throughout the patient journey.
Coordinate special service requests, dietary preferences, visitor arrangements, and other reasonable requirements within hospital policy and clinical restrictions.
Coordinate with consultants, doctors’ chambers, nursing teams, diagnostic departments, and other clinical units to facilitate timely appointments, consultations, investigations, and follow-up visits.
Ensure seamless coordination for patients during OPD consultations, emergency visits, inpatient admissions, and discharge processes.
Facilitate communication between patients or their representatives and the relevant clinical teams without interfering with clinical decision-making.
Coordinate with the Emergency Department and concerned clinical personnel for the prompt assessment and appropriate routing of patients when urgent medical attention is required.
Maintain strict confidentiality regarding patient identities, medical information, treatment details, visit schedules, and personal preferences.
Ensure that patient information is shared only with authorized persons in accordance with hospital policy and applicable laws.
Handle media-related inquiries, photography requests, and other sensitive matters through authorized hospital management channels.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
United Healthcare Services Limited offers excellent working environment and performance-based career progression to the deserving candidates.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
