Executive, Support Engineer
Job Description
Title: Executive, Support Engineer
Company Name: United Healthcare Services Ltd.
Vacancy: --
Age: 24 to 32 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 4 years
- The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Diagnostic Centre, Clinic
Published: 2026-09-12
Application Deadline: 2026-09-26
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- 3 to 4 years
- The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Diagnostic Centre, Clinic
Skills Required:
Additional Requirements:
- Age 24 to 32 years
Proficiency in Windows 10/11, macOS, Active Directory / Entra ID
Familiarity with hospital workflow priority, basic EHR desktop client installation, and medical environment security protocols.
CompTIA A+, CompTIA Network+, ITIL v4 Foundation, or Microsoft Certified: Modern Desktop Administrator.
Responsibilities & Context:
The ICT Executive, Support Engineer provides VIP technical assistance, white-glove hardware/software troubleshooting, and rapid-response IT operations. This role ensures zero downtime for executive leadership, boardrooms, clinical administration, and critical end-user touchpoints across the healthcare facility.
Key Responsibilities
VIP & Executive Support: Provide direct, high-priority IT concierge support for hospital executives, department heads, and board meetings with minimal resolution time.
End-User Computing & Workstations: Deploy, configure, and maintain PC/Mac hardware, medical-grade workstations, laptops, mobile devices, and peripherals across administrative and clinical zones.
Audio/Visual & Telehealth Infrastructure: Setup and manage executive conference room AV systems, video conferencing platforms (Zoom, MS Teams), hybrid board meetings, and telemedicine hardware terminals.
Hospital Applications Support: Assist executive and clinical staff with desktop access to Hospital Information Systems (HIS), Electronic Health Records (EHR), enterprise email, and administrative software.
Network & Endpoint Security: Enforce endpoint protection, drive encryption, multi-factor authentication (MFA), and secure Wi-Fi access for leadership devices in compliance with patient data privacy standards.
Incident Management & Escalation: Manage IT helpdesk tickets assigned to tier-2/VIP support, log technical issues accurately, and coordinate with System/Network Engineers for complex network or server-side resolutions.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
United Healthcare Services Ltd. offers excellent working environment and performance-based career progression to the deserving candidates.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
