Operations Manager
Job Description
Title: Operations Manager
Company Name: Holiday Haven Ventures Limited
Vacancy: 2
Age: At least 25 years
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
Published: 2026-07-18
Application Deadline: 2026-08-17
Education:
Requirements:
Skills Required:
Additional Requirements:
- Age At least 25 years
Required Skills
Leadership and team management
Travel industry knowledge
OTA platform management
GDS knowledge (Amadeus, Sabre, Galileo)
Customer service excellence
Problem-solving and decision-making
Communication and negotiation
Financial and analytical skills
Time management
Microsoft Excel and reporting
CRM and booking software proficiency
Key Performance Indicators (KPIs)
Booking accuracy rate
Customer satisfaction (CSAT)
Response time to customer inquiries
Booking conversion rate
Refund processing time
Cancellation rate
Revenue growth
Gross profit margin
Supplier performance score
Complaint resolution time
Team productivity
Website booking success rate
Responsibilities & Context:
Key Responsibilities
Daily Operations Management
Supervise daily OTA operations.
Ensure all departments work efficiently.
Monitor booking, cancellation, refund, and modification processes.
Resolve operational issues quickly.
Booking Management
Oversee domestic and international flight bookings.
Manage hotel reservations.
Supervise visa processing operations.
Coordinate tour package bookings.
Monitor transport and transfer arrangements.
Supplier & Vendor Management
Maintain relationships with:
o Airlines
o Hotels
o GDS providers
o Tour operators
o Transport companies
o Visa partners
Negotiate competitive rates.
Monitor supplier performance.
Ensure contract compliance.
Team Management
Lead and supervise:
o Reservation Executives
o Visa Officers
o Tour Consultants
o Customer Support Team
o Ticketing Officers
Assign daily tasks.
Conduct staff training.
Evaluate employee performance.
Customer Service Management
Handle VIP and escalated customer cases.
Ensure fast response to inquiries.
Improve customer satisfaction.
Monitor customer feedback and reviews.
Resolve complaints professionally.
Sales Support
Work closely with the sales team.
Ensure travel products are available.
Support promotional campaigns.
Monitor sales targets.
Improve conversion rates.
Product Management
Develop and update:
o Tour packages
o Hotel inventories
o Flight offers
o Holiday promotions
Ensure pricing accuracy.
Monitor competitor offerings.
Website & OTA Platform Management
Ensure travel products are updated on the website.
Monitor booking engine functionality.
Coordinate with the IT team to fix technical issues.
Improve website user experience.
Ensure accurate content and pricing.
Financial Control
Monitor operational expenses.
Approve refunds (within authority).
Verify supplier invoices.
Reconcile bookings and payments.
Control operational costs.
Quality Assurance
Maintain service standards.
Review booking accuracy.
Conduct regular audits.
Ensure compliance with company policies.
Reporting
Prepare daily, weekly, and monthly reports, including:
Sales Report
Booking Report
Refund Report
Cancellation Report
Customer Complaint Report
Staff Performance Report
Revenue Report
Supplier Performance Report
Compliance & Documentation
Ensure compliance with:
o Civil Aviation Authority regulations
o IATA procedures (if applicable)
o Local tourism regulations
o Company policies
Maintain proper documentation.
Risk Management
Handle travel disruptions.
Manage flight schedule changes.
Coordinate during emergencies.
Develop contingency plans.
Technology Management
• Supervise OTA systems such as:
o GDS (Amadeus, Sabre, Galileo)
o CRM
o Booking engines
o Payment gateways
Coordinate system upgrades and testing.
Process Improvement
Identify operational bottlenecks.
Implement automation where possible.
Improve workflow efficiency.
Reduce booking errors.
Enhance customer experience.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Supply Chain/ Procurement
