Operations Manager - BPO

Job Description

Title: Operations Manager - BPO

Company Name: Zenov BPO Ltd

Vacancy: --

Age: At least 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Bachelor/Honors

• At least 15 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Age At least 35 years

• 15+ years of relevant BPO experience

Qualifications:

• Minimum 15 years of relevant BPO operational experience

• Proven experience managing large teams and complex client processes

• Strong leadership, communication, and stakeholder management skills

• Excellent analytical and problem-solving abilities

• Demonstrated experience in meeting and exceeding operational targets

• Proficiency in operational reporting, KPI monitoring, and performance management tools

We are seeking an experienced Operations Manager – BPO with 15+ years of relevant BPO experience and a Bachelor’s degree to lead large operational teams and ensure delivery excellence in a fast-paced outsourcing environment.

Key Responsibilities:

• Oversee daily BPO operations, ensuring service delivery meets client KPIs and SLAs

• Lead, mentor, and develop team leaders and operational staff to maintain high performance standards

• Monitor operational metrics, productivity, and quality performance, and implement corrective actions when required

• Drive continuous process improvement, cost optimization, and operational efficiency initiatives

• Manage workforce planning, capacity utilization, and resource allocation

• Maintain strong client relationships and ensure consistent service quality and communication

• Implement operational best practices, compliance standards, and risk management procedures

• Coordinate with HR, training, and quality teams to ensure employee development and performance management