Officer/Associate Manager/Manager , Application Maintenance and Support (Application Management)
Job Description
Title: Officer/Associate Manager/Manager , Application Maintenance and Support (Application Management)
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university;
Experience Requirements:
∎ 3 to 7 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (service request, technical support, incident & problem management), system availability for banking domain like: Oracle Service BUS/middleware/Cash Management& Supply chain Financing/Document Management/Loan originating platform;
∎ Handle incident management, bug resolution, ticket handling with ISO & ITIL standards;
∎ Monitor support SLA, govern IT support process and do stakeholder reporting;
∎ Aligns daily activities to accomplish strategic technology and business objectives;
∎ Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) and Standard Operating Procedure (SOP);
∎ Strong analytical, troubleshooting and problem-solving abilities including Root Cause Analysis and permanent fix;
∎ Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures;
∎ Manage all aspects of the end to end capacity management & release management process;
∎ Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects;
∎ R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems;
∎ Management and stakeholder reporting, escalation and attention;
∎ Data analyst & ADHOC reporting;
∎ Day to day communication with vendor for support management & problem resolution;
∎ Do necessary planning applications, infrastructure & team;
∎ Manage relationships and coordinate work between different teams at different locations;
∎ Do periodic planning, proactive risk & issue management, and cross-project dependencies.
Additional Requirements:
∎ 3 to 8 years solid experience in Enterprise System maintenance. Experience in Financial industry is preferable;
∎ Strong hands-on experience with creating Service Oriented Architecture/API based solutions using Java-based technologies and J2EE;
∎ Strong Knowledge in Database, SQL and custom development is must;
∎ Hands on experience in COBIT, ISO, ITIL is must;
∎ Able to drive delivery and remove road blocker;
∎ Experience in manage service vendor management will add value;
∎ Proven track record in manage complex and large software development program and project. Experience in handling Manage service Development will add value;
∎ The ability to influence stakeholders and work closely with them to determine acceptable solutions;
∎ Able to work under pressure, problem solving & team playing attitude;
∎ Proficient in customer centricity, self-propelled, team player and capability to meet deadlines.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Aug 2021
Company Information:
∎ 3 Aug 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 15th Aug 2021
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