Officer/Associate Manager, Call Center
Job Description
Title: Officer/Associate Manager, Call Center
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate from a reputed institution;
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ Assist in setting and fulfilling goals of a team of 15 to 20 members;
∎ Support call centre frontline staffers, take calls that agents can't handle and be available when an agent appears to need assistance;
∎ Responsible in ensuring expected service level and other KPIs by proper management of break plan, call handling time and others;
∎ Monitoring individual agent performance on a daily, weekly and monthly basis;
∎ Minimize risk through adhering to proper process, policies and records;
∎ Recommend methods to improve operational efficiency and services;
∎ Motivate and encourage agents through positive communication and feedback.
Additional Requirements:
∎ Minimum of 3 years' experience with call center;
∎ Strong command over Microsoft Word, Excel and PowerPoint;
∎ Self-propelled and capability to meet deadlines
∎ Ability to lead a dynamic team independently
∎ Proficient in customer centricity, team player and keen to develop others
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jul 2021
Company Information:
∎ 28 Jun 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
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