Officer (Temporary), Digital Products & Channels, Digital Financial Services
Job Description
Title: Officer (Temporary), Digital Products & Channels, Digital Financial Services
Company Name: City Bank PLC
Vacancy: --
Age: 23 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2024-06-10
Application Deadline: 2024-06-18
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 23 to 35 years
Effective written communication skill (English)
Superior verbal communication skill
Good command over MS Office especially in MS Word and MS Excel
Team player
Organized in nature
Attention to details
Problem solving attitude
Responsibilities & Context:
Execute Citytouch daily operation as per SOP (new customer registration, tag request etc.).
Coordinate with various stakeholders to resolve customers’ issues and complaints related to Citytouch services.
Prepare daily team report and MIS.
Execute flawless documentation process.
Take different initiate to reduce lead time to execute regular tasks.
Conduct UAT for new features of Citytouch and provide feedback from operational perspective.
Receive customer support requests related to Citytouch through email and Helpdesk and take necessary action to resolve.
Communicate with customer through email/phone as and when necessary to provide support.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
