Transaction Service, Branches, Retail Banking

Job Description

Title: Transaction Service, Branches, Retail Banking

Company Name: City Bank PLC

Vacancy: --

Age: 25 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 (Monthly)

Experience:

• At most 2 years

• Bachelor/Honors

• At most 2 years

• Age 25 to 32 years

Execution of Transaction: Cash receive from customer and payment to customer with proper checking and counting of physical cash through manual and machine support (counting machine). Posting of all transactions in core banking software as per delegation. Execute Islami Banking transactions (receipt/payment) through IB software (Ababil) and core software. Receiving clearing & collection cheques and maintaining clearing/collection cheque inward/outward register. Process clearing cheque through related software (MICR & BACH). Act as clearing house representative of branch. Physically present at clearing house for local clearing at Sonali Bank for rural branches. Remittance to local Feeding bank (Sonali bank as representative of Bangladesh Bank) and other bank branches maintaining process guidelines. Assistance to chief teller in collection, Selling & purchasing of prize bond and preservation of stamps for internal use. FCY currency transaction. Collection of utility bills (PDB/WASA etc). Collection of various fees of BRTA through separate BRTA software and reporting including posting at core software at day end. Maintenance and exchange of coins and mutilated notes at cash counters. Sorting of cash manually as per process for onward payment and remittance to feeding branch/Bangladesh bank. Active support to chief teller for cash management at branch ATM & CDM. Support to various offsite collection (ie; CR Booth at Airport) booths. Cash/Prize Bond/Stamp collection and delivery to various branches as per their requisition/requirement by the Feeding branches. Act as Chief of Transaction Service in case of leave of Chief of Transaction Service.

Ensure Customer Service: Ensuring responses to customer queries at cash counter regarding their accounts. Ensuring fasts possible transaction with accuracy to maintain appropriate queue management (EQM). Ensure SLA is maintained for each and every transaction services provided to customer. Ensure faster service to large customers of Corporate and Commercial and SME division. Ensure service to collection accounts (GP/Bkash/Alico etc) of Cash Management through related separate software.

Ensuring Compliance & Regulatory Requirements: Check all instruments for validity and acceptability and decline transaction that involves false or confusing information. Checking and confirmation of all cheque placed in the counter through various related software (MICR) and phone calls before payment. Inform any suspicious transaction to the upper management of the branch immediately. Inform customer and CS team for TP update requirement of the customers. Completing proper KYC at counter for walk-in customers transactions needs. Cross checking of daily cash transactions and delivery of daily vouchers to CSM for final tally for submission to branch operation member. Daily reconciliation of all transactions. Ensure smooth service for External, Internal & Statutory Audit Inspection time to count physical cash.

Promote, Educate and Advise Customers on Products & Services of the Bank: Keep updated regularly regarding features/requirements/charges of the products and services of the bank. Keep all relevant forms, brochures and information to educate customers for promoting bank’s product and services. Assist customer to complete any application.

Achievement of Business Targets and Revenue Generation: Maintaining Acquisition of new business through effective customer communication and relationship and meet business targets as per given KPI. Preparation of loan and credit card applications and follow up with approval with related department (Credit & Collection). Cross selling all the bank's products. Realization of  online charges & fees as per SOC. Proper usage and control of stationary and equipment to control the cost of the branch.