Officer - Technology Infrastructure Support, IT Access Control Department
Job Description
Title: Officer - Technology Infrastructure Support, IT Access Control Department
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Bogura
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree in Computer Science or Engineering from reputed universities with satisfactory academic track record.
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners
∎ Having Sound Knowledge on latest tools, technologies and systems.
∎ In-depth understanding of software, hardware and applications.
∎ Practical knowledge on High officials/Critical Customers IT Support of a large company ( Preferably in Bank )
∎ Supporting cross functional activities for new applications roll out and implementation.
∎ Access Management and Periodic Review of In-house and Enterprise applications.
∎ Periodic End user feedback collection for BRAC Bank Technology services and escalates to Concern service owners or related department to mitigate or improve underline IT issues.
∎ Take ownership of IT Support/Service mails and Technology Contact Center to ensure effective resolution of end user issues.
∎ Creating trouble tickets in IT Service management software (Microsoft System Center Service Manger) for end user issues based on phone and IT support/Service mail to track issues, resolve or escalate until completion.
∎ Sending Periodic bulk SMS and bulk e-mails to BRAC Bank Ltd. Account holders to notify important updates, various offers and others valuable information.
Additional Requirements:
∎ 2-3 years of experience in IT Support Function, preferably in Banking.
∎ Should have experience in application and software support of large local companies.
∎ Familiar with IT Service Management Standard (ISO 20000/ITIL).
∎ Hard working and Multitasking ability under pressure.
∎ Excellent communication skill.
∎ Hands on experience on reporting.
∎ Must be familiar with any ITSM Applications (System Center Service Manager is preferable)
∎ Ability & Willingness to work in Bogura.
Application Deadline: June 8, 2019
Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
