Officer (Customer Care & Tele Sales)
Job Description
Title: Officer (Customer Care & Tele Sales)
Company Name: Nitol-Niloy Group
Vacancy: 05
Age: Na
Job Location: Dhaka
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Published: 2025-09-09
Application Deadline: 2025-10-09
Education:
- Bachelor of Arts (BA)
- Bachelor of Social Science (BSS)
- Bachelor of Business Studies (BBS)
- Bachelor of Commerce (BCom)
Requirements:
Skills Required: Communication,Customer Service,Customer Support,Tele Sales,Telecommunication Service
Additional Requirements:
- Good Communication skill with patience and perseverance.
- Adequate knowledge in Ms Word, Ms Excel, Ms Power point & internet browsing.
Job Responsibilities of Tele Sales:
- Make outbound calls/SMS to NML customers for new sales, expiration, and maintenance updates.
- Maintain and update the lead database for accurate follow-ups.
- Follow up with warm leads and previous inquiries to push sales.
- Build and maintain strong customer relationships through regular communication.
- Assist clients with the setup and onboarding of vehicle tracking services.
- Collect initial payments on time and resolve payment issues.
Responsibilities & Context:
Job Responsibilities of Customer Care:
- Manage large amounts of incoming & outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide a Technical solution to the client.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Assist the client to access the necessary software.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Job Other Benifits:
- Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other Benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 13.40% |
| University of Dhaka | 1.84% |
| Govt. Titumir College | 1.45% |
| Northern University Bangladesh | 1.18% |
| Southeast University | 1.18% |
| Dhaka College | 1.18% |
| Stamford University Bangladesh | 1.18% |
| Government Titumir College | 0.92% |
| Jahangirnagar University | 0.92% |
| University of Chittagong | 0.92% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 71.48% |
| 31-35 | 18.66% |
| 36-40 | 6.04% |
| 40+ | 2.63% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 89.36% |
| 20K-30K | 8.54% |
| 30K-40K | 1.84% |
| 40K-50K | 0.26% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.19% |
| 0.1 - 1 years | 12.35% |
| 1.1 - 3 years | 21.94% |
| 3.1 - 5 years | 15.11% |
| 5+ years | 18.40% |
