Officer/ Associate Manager, Customer Experience

Job Description

Title: Officer/ Associate Manager, Customer Experience

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation, preferably in Business Administration/Banking and Finance/ Marketing/ Management/ Economics, from a reputed university

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Define and implement standards/procedures for ensuring highest customer experience.
∎ Utilize alternative channel platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
∎ Liaise with the production and creative departments to ensure delivery of high quality products and services.
∎ Establish communication mediums through which customers can readily contact a company.
∎ Oversee the restructuring of an organization into a customer-focused establishment.
∎ Ensure compliance with acceptable standards of customer service.
∎ Conduct studies and research to discover new techniques necessary for improving customer experience.
∎ Organize training programs for Branch staff in order to update their job knowledge and enhance their

Additional Requirements:
∎ Minimum 3 years' experience for in relevant role in hospitality and telecommunication business
∎ Excellent interpersonal, negotiation and communication skill
∎ Strong English communication skills (oral and written)
∎ Thorough knowledge of MS Office package
∎ Ability to work under stress and adaptive to changes
∎ Ability to work in and contribute to team building environment

Application Deadline: June 8, 2019

Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.

Category: Bank/Non-Bank Fin. Institution