Officer / Associate Manager, Complaints and Voice of Customers, Retail Banking Division
Job Description
Title: Officer / Associate Manager, Complaints and Voice of Customers, Retail Banking Division
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Master / Bachelor's degree from a reputed UGC-approved university with a satisfactory academic track record.
Job Context:
∎ BRAC Bank is one of the most sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, the best credit rating from the top global and local rating agencies, and numerous recognitions speak of the bank`s aspiration towards becoming the best bank in the country.
∎ BRAC Bank seeks an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Retail Banking Division
Job Responsibilities:
∎ Understand client requirements and develop solutions accordingly.
∎ Analysis of customer grievances for further investigation and suggestion of a possible solution.
∎ Financial Inclusion Reporting.
∎ Initiate, manage, and coordinate new projects.
∎ Process simplification for ultimate customer experience.
∎ Awareness building to improve customer experience & focus on digitalization.
∎ Conducting training & learning hours for internal employees.
∎ Branch inspection, Service Quality Monitoring, and Employee Counseling based on service.
∎ Dealing with customer queries and complaints to provide adequate resolution.
∎ Obtain and examine all relevant information to assess complaints' validity and determine possible causes.
∎ Report complicated issues and escalate where necessary.
∎ Communication and management of Central Bank queries related to customer services.
Additional Requirements:
∎ Minimum years' Experience in Client Handling or Data Analysis Process Re-engineering.
∎ Excellent interpersonal, communication, and presentation skills.
∎ Basic Computer literacy.
∎ Basic knowledge of Microsoft Office.
∎ Be self-propelled, customer-centric, and a team player capable of meeting deadlines.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jan 2024
Company Information:
∎ 27 Dec 2023
∎ BRAC Bank Limited
Category: Bank/Non-Bank Fin. Institution
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