NOC Engineer - ISP
Job Description
Title: NOC Engineer - ISP
Company Name: Fiber Link
Vacancy: 2
Age: Na
Job Location: Dhaka, Munshiganj
Salary: Negotiable
Experience: --
Published: 2026-09-10
Application Deadline: 2026-10-10
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Summary
The NOC Engineer is responsible for Level-2 technical support, troubleshooting, installation, maintenance, and fault resolution of the ISP broadband access network, with a focus on FTTH/GPON, OLT/ONU, fiber infrastructure, MikroTik/CPE, VLAN, PPPoE, DHCP, IPv4/IPv6, and access-network operations. The role also supports Level-1 technicians and escalates complex issues to Network Manager.
Key Responsibilities:
· Troubleshoot broadband connectivity across Customer → ONU/ONT → Fiber → OLT → Aggregation → ISP Network.
· Configure, monitor, and troubleshoot OLT, ONU/ONT, GPON/EPON, MikroTik, and customer CPE.
· Perform optical power, OTDR and fiber testing, fault identification, patching, and restoration coordination.
· Troubleshoot VLAN, PPPoE, DHCP, NAT, IPv4/IPv6, routing, latency, packet loss, and speed-related issues.
· Monitor network alarms, interfaces, utilization, optical levels, and access-network health through NMS tools.
· Handle escalated customer faults, recurring connectivity issues, service activation, and approved configuration changes.
· Conduct preventive maintenance of OLT, switches, routers, fiber infrastructure, and POP equipment.
· Guide and support Level-1/field technicians in customer installation, troubleshooting, and fault restoration.
· Maintain network documentation, prepare incident/RCA reports, and escalate core, BGP, OSPF, CGNAT, security, and major infrastructure issues to Network Manager.
Required Technical Skills
FTTH/GPON/EPON | OLT/ONU/ONT | Fiber Optics | MikroTik RouterOS | VLAN | PPPoE | DHCP | IPv4/IPv6 | TCP/IP | Basic Routing | NMS | Network Troubleshooting
Job Other Benifits:
- Mobile bill
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
