Monitoring Assistant

Job Description

Title: Monitoring Assistant

Company Name: Regnum

Vacancy: 5

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 18000 - 20000 (Monthly)

Experience: --

Published: 2026-01-14

Application Deadline: 2026-02-13

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Monitor real-time ETC system performance and transactions from the central control room/dashboard for toll plazas all over Bangladesh.

2. Track RFID tag reads, vehicle classifications, automatic deductions, successful/failed transactions, non-stop passage in ETC lanes, and any bypass or violation alerts.

3. Identify and report anomalies such as mismatched collections vs. expected tolls, system downtime, RFID reader failures, low tag detection rates, communication issues, or suspicious activities.

4. Prepare and submit daily, weekly, and monthly reports on ETC collection performance, transaction volumes, success rates, revenue trends, and issues to the concerned team/management.

5. Coordinate with toll plaza staff, technical vendors, and IT/support teams to resolve ETC-related issues promptly.

6. Assist in occasional field visits for ETC equipment installation, configuration, testing, calibration, or maintenance (e.g., RFID readers, antennas, cameras, servers).

7. Monitor integrated systems (e.g., CCTV feeds, vehicle recognition, weigh scales if linked) to verify transaction accuracy and support auditing.

8. Ensure compliance with company policies, government regulations (e.g., Bridges Authority / RHD guidelines), and data privacy standards.

9. Maintain accurate logs of all monitored events, incidents, and resolutions.

10. Participate in training sessions on ETC system updates and new features.

• T/A
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• On the Job training and Development

• Compliance Office environment