Manager, Service
Job Description
Title: Manager, Service
Company Name: A leading group of companies
Vacancy: --
Location: Dhaka
Experience:
∎ 8 to 12 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Real Estate, Industrial Machineries (Generator, Diesel Engine etc.)
Published: 7 Sep 2024
Education:
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering
Requirements:
Responsibilities & Context:
∎ Monitor outage and performance degradation alerts generated by customer solar PV arrays, and initiate corrective actions where and when appropriate.
∎ Perform initial remote troubleshooting and diagnostics with customers to attempt to identify root causes and gauge scope of work prior to dispatching field staff.
∎ Manage the ticketing, staffing, scheduling, and dispatching of SSREL field service personnel to investigate and resolve solar PV issues.
∎ Manage solar preventive maintenance (O&M) customer relationships, schedule, and staff O&M inspections, and generate customer-facing O&M inspection reports.
∎ Coordinate with Service & Installation Team.
∎ Leverage customer service ticketing system to maintain detailed documentation of service work performed, findings, and results on a per-incident basis.
∎ Monitor outage and performance degradation alerts generated by customer solar PV arrays, and initiate corrective actions where and when appropriate.
∎ Perform initial remote troubleshooting and diagnostics with customers to attempt to identify root causes and gauge scope of work prior to dispatching field staff.
∎ Manage the ticketing, staffing, scheduling, and dispatching of SSREL field service personnel to investigate and resolve solar PV issues.
∎ Manage solar preventive maintenance (O&M) customer relationships, schedule, and staff O&M inspections, and generate customer-facing O&M inspection reports.
∎ Coordinate with Service & Installation Team.
∎ Leverage customer service ticketing system to maintain detailed documentation of service work performed, findings, and results on a per-incident basis.
Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Alternative Saturday Off
∎ Alternative Saturday Off
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ A leading group of companies
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Sep 2024
Category: Marketing/Sales
