Manager - HR Office Operations

Job Description

Title: Manager - HR Office Operations

Company Name: Quality Service Solutions

Vacancy: --

Age: At least 25 years

Job Location: Dhaka, Dhaka (Sher-e-Bangla Nagar)

Salary: Tk. 48000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center, Business-to-Business (B2B) Software and Services Startup

• Diploma
• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center, Business-to-Business (B2B) Software and Services Startup

• Age At least 25 years

ALL APPLICANTS MUST SPEAK AND READ ENGLISH FLUENTLY!

• SHIFT DAYS: SUNDAY EVENINGS - FRIDAY MORNINGS

• SHIFT TIMES: 7:00 PM - 7:00 AM (BDT)

Only applicants who submit audio and video responses to all 3 questions on the Video CV will be considered for next level evaluation.

We are seeking an organized, proactive, and people-centric HR & Office Operations Manager to join our team. In this hybrid role, you will be the backbone of our workplace—ensuring our physical and virtual office environments run seamlessly while supporting our team through the entire employee lifecycle. The ideal candidate is able to work 3rd shift (overnight) hours, can balance competing priorities with ease, and maintains strict confidentiality.

Key Responsibilities

Human Resources Coordination (Approx. 35%)

• Onboarding & Offboarding: Facilitate a seamless welcoming experience for new hires, including background checks, paperwork, and cross-departmental coordination (IT, finance).

• HR Administration: Maintain accurate, compliant employee records in our HRIS system and track paid time off (PTO).

• Employee Point of Contact: Answer first-level questions regarding company policies, benefits, and workplace perks.

• Culture & Engagement: Plan and execute internal company events, holiday parties, and team-building initiatives to drive employee connection.

Additional Tasks and Assignments:

• Manage and Track Attendance of Office Staff

  1. Address behavior that disrupts the team or negatively affects the workplace.

  2. Coordinate communication and working relationships among employees.

  3. Report performance concerns and ensure HQ instructions are followed.

  4. Create, Distribute and Maintain Employee Appointment Documentation

  5. Store and Maintain HR and Administrative Records

Office Management & Operations (Approx. 65%)

• Facility Operations: Manage relationships with building management, cleaning crews, and maintenance vendors to keep the space safe and functional.

• Inventory & Procurement: Monitor, order, and stock kitchen supplies, office equipment, and company swag.

• Vendor & Budget Management: Review and approve office expenses, track the operations budget, and negotiate service contracts.

• Administrative Support: Manage incoming mail, greet occasional on-site guests, and provide light logistical support to the leadership team.

• Resourceful: Must be familiar with Bangladeshi and American Laws that govern the workplace (or at least be resourceful enough to gather any need-to-know information related to rules of the land). 

Additional Tasks and Assignments:

• Track Productivity of Project Managers

  1. Oversee all active projects, campaigns, and processes on the workfloor

  2. Assist HQ with Company Banking and Transaction Records

  3. Assist HQ with Expense Tracking and Reconciliation

  4. Assist HQ Payroll and Salary Sheets

  5. Store and Maintain Tax-Related Documentation

  6. Gather and Store Receipts and Supporting Documents

  7. Submit Monthly Financial Reporting to HQ

  8. Manage the Office Expenses 

  9. Assist HQ with Salary Distribution 

  10. Submit Operational Payments

  11. Complete other relevant tasks as assigned by HQ