Manager, Front Office & Reservations

Job Description

Title: Manager, Front Office & Reservations

Company Name: Best Western Plus Bay Hills

Vacancy: 1

Age: at least 26 years

Location: Cox's Bazar

Salary: Negotiable

Experience:
∎ At least 6 years
∎ The applicants should have experience in the following business area(s):Hotel

Published: 13 Feb 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 26 years

Responsibilities & Context:
∎ Oversee front office operations, ensuring smooth check-in/check-out procedures and exceptional guest service.
∎ Develop and implement front-office strategies to enhance customer experience and operational efficiency.
∎ Train, mentor, and supervise front desk staff to uphold service excellence and professionalism.
∎ Handle guest complaints, resolve issues promptly, and maintain high satisfaction levels.
∎ Coordinate with other departments (Housekeeping, Reservations, Sales) to ensure seamless guest experiences.
∎ Monitor room availability, pricing, and occupancy rates to optimize revenue.
∎ Prepare daily, weekly, and monthly reports on front office performance and occupancy trends.
∎ Maintain compliance with hotel policies, safety regulations, and brand standards.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Cox's Bazar

Company Information:
∎ Best Western Plus Bay Hills
∎ Cox's Bazar Marine Drive, Himchori 4700

Address::
∎ Cox's Bazar Marine Drive, Himchori 4700

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Mar 2025

Category: Hospitality/ Travel/ Tourism