Manager – Digital Financial Services

Job Description

Title: Manager – Digital Financial Services

Company Name: A reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Banks

• Master of Business Administration (MBA)
• Bachelor of Science (BSc)

• MBA or BSC in CSE/Engineering from any reputed University with no third division in academic records.

• At least 6 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 6 (six) years’ of relevant experience in Digital Banking, FinTech, or Electronic Payment Systems.

• Strong understanding of API banking, payment gateways, and digital channel management.

Knowledge, Competencies and Skills:

• Strategic and analytical mindset with a passion for digital transformation.

• Excellent leadership, communication, and stakeholder management skills.

• Strong project management and problem-solving capabilities.

• In-depth knowledge of emerging trends in digital banking and financial technology.

Job Grade: up to SPO

Key Job Responsibilities:

• Lead the design, development, and implementation of innovative digital banking products and services to strengthen the Bank’s digital ecosystem.

• Drive business growth through digital adoption, transaction expansion, and strategic partnerships with FinTechs, PSPs, and other stakeholders.

• Oversee POS/QR/Bangla QR merchant onboarding, terminal deployment, and ensure smooth corporate internet banking operations.

• Manage E-Traffic Fine Collection and A-Challan settlement processes in coordination with regulatory and law enforcement agencies.

• Supervise Card Management System (CMS) operations, ensuring accuracy, data integrity, and system readiness.

• Coordinate with internal divisions and external vendors to ensure timely project delivery, service excellence, and compliance.

• Monitor digital channel performance, transaction success rates, and customer experience for continuous service improvement.

• Lead digital transformation initiatives, oversee testing and rollout, and ensure regulatory compliance with Bangladesh Bank and NPSB.

• Prepare MIS reports, dashboards, and performance analyses to support strategic decision-making.

• Conduct training, awareness, and capacity-building programs to promote digital banking culture across stakeholders.

• Prepare periodic reports and business performance dashboards for senior management.

• Monitor system performance, customer usage trends, and market developments to identify areas for enhancement.

• Lead and mentor team members to achieve departmental goals effectively.

Job Location: Head Office, Dhaka